Meet a Muley: Ashley Jose, Product Manager

ashley jose mulesoft

I work as a Product Manager for the Platform Core Services team at MuleSoft. My team works primarily on Identity and Access Management services, platform sign ups and logins, audit logging, and entitlement services. My team is unique in that the consumers of our services vary from external customers to internal teams such as Support, Sales Ops, Finance, and Product teams. We are like the glue that holds the different components of Anypoint Platform together.

Meet a Muley: Nicolas Arkhipenko, Lead Software Test Engineer

Nicolas Arkhipenko

Tell us about your role at MuleSoft.

I am a Senior Software Engineer in Test. I have two jobs: I am the Product Owner of Central Automation and the Lead Engineer in the Engineering Services team.

The Central Automation team’s mission is to support the engineering team with their Test Automation debt, from Unit to end-to-end. On the other hand, Engineering Services is a small team and its mission is to enable engineering teams to deliver high-quality software within a short period, by leveraging and optimizing tools and practices.

Meet a Muley: Veronique Houtepen, Customer Success Manager

mulesoft meetup

What is the most interesting problem you’re working on solving right now?

That’s a good one! I would say it’s working together with my customers to structure a successful MuleSoft journey for them. This includes combining both the technical and organizational aspects of the journey, as well as prioritizing projects, and outlining KPI’s, prerequisites, and success factors. Since MuleSoft is a technology company, some customers often don’t take the above factors into account. Still, they’re crucial to the customers’ success. The most interesting (and challenging) aspect is diving deep into the customer’s world, looking where MuleSoft can add value, and then analyzing what is required from both sides to realize that value. In short, you’re building bridges between IT and Business departments.

Hacking the Hackathon: Reviving the Old School Science Fair

May 26 2017

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It all started with a simple question from my boss: “Steve, would you like to be in charge of a hackathon at MeetUp?” On the surface, it seemed like an innocuous request since MuleSoft Engineering typically does hackathons about twice a year or so.  “Sure,” I thought. “I’ll just get the engineers to self-organize into project teams, order them some pizza, and then sit back and relax while the amazing projects come rolling in.” However, I quickly realized that there was much more to this hackathon than initially met the eye; it would take a considerable amount of careful planning and preparation by a dedicated team of people to pull it off.

Meet a Muley: Colin Laird, Account Executive

colin laird mulesoft

I work on the Sales team in our Sydney office as an Enterprise Account Executive at MuleSoft focused on organizations in the Financial Services and Insurance industry in what’s called ANZ North. ANZ North is the New South Wales and Queensland regions within Australia. If you boil it back, my role involves two responsibilities:

  1. Represent what MuleSoft does in the clearest and most succinct way, thereby helping organizations identify and plan on making the most effective and strategic changes to their business

Meet a Muley: Facundo de la Cruz, DevOps Engineer

facundo muley

What’s the most interesting problem you’re working on solving right now?

As a DevOps Engineer in our Buenos Aires office, right now, I’m working on a project monitoring system integrations. There are a few legacy solutions that will be deprecated, so I’m using some of the company’s automation tools to migrate all these checkpoints, monitors, and alarms to a new system. It’s a very interesting project because if your monitoring solution is generating a lot of alerts, people tend to ignore them; then one day a very critical alert could be ignored. This project allows us to integrate everything into one system, with very specific metrics, which helps ease the monitoring solution.

Meet a Muley: Melissa van der Hecht, Solutions Consultant, Partnering with Customers to Help them Solve Critical Business Challenges

meet a muley melissa

What’s the most interesting problem you’re working on solving right now?

In my role as Solutions Consultant on the Pre-Sales team, I find the complex transformational projects the most interesting; there are so many different parallel streams of work and the role of integration can vary a lot between them.  For example, a few of the customers I’m currently working with are undergoing large scale legacy modernisation and migration to the cloud, alongside opening access to their data and trying to provide re-usable services that are safe to innovate on as well as fulfil business-critical processes.  Having to think about a piece of integration from many different perspectives and different consumer experiences, rather than just how we can integrate with a specific system, is fascinating to get my brain stuck into.

Inside MuleSoft APAC: Getting AMPed

April 19 2017

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mulesoft apac

I’m writing this having a coffee and looking out at a view of the Sydney Harbour Bridge and the Opera House, in a brand new office built to accommodate plenty more passionate Muleys in the coming months. It’s pretty remarkable to be here right now because just four years ago, there was no coffee, no office, no view. Four years ago, I had just started at MuleSoft as employee number one for the APAC region. I knew I was embarking on something special—the leadership, particularly in the field organization, is unparalleled (I’ve worked with some of the leaders at previous organisations). The more I learned about the market opportunity at hand and the absolute potential for growth and impact, the more I was hooked and haven’t looked back.

MuleSoft’s Technical Field Team is Expanding to Reading, UK

March 31 2017

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reading office

Since 2010, London has been home to our flagship office in EMEA, and we’ve made tremendous strides in growing that office. Our offices in this region are relentlessly focused on delivering exceptional outcomes for our customers like Spotify, Dixons Carphone, and Unilever, along with many others throughout EMEA. With a product that’s built on cutting edge technology and creates true digital transformation for our customers—we’re proud to have just won the 2017 UK Cloud Award for Most Innovative Enterprise Product of the Year—our technical field team naturally is vital to the business. We’re excited to now have an office that our technical field team members can call their own in Reading in the UK!

Debugging Support: The Buenos Aires Team

March 23 2017

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BA support team

In traditional Support teams, a Support Engineer usually receives cases from the customer, tries to troubleshoot them and if they cannot solve the issues by themselves, they escalate it to the product team. At MuleSoft we decided to build the team in a completely different way —composed of professionals with backgrounds in software development, testing, and infrastructure.

“None of the members of Support had actually worked in a support role before MuleSoft.”

german y martin