Value exchange in API business models: APIs Unplugged

In this episode, Mike and Matt dig into the notion of API business models. Inspired by the thinking of Clayton Christensen, Alex Osterwalder, Melissa Perri, and others, they examine the concepts of value networks and value exchange to propose a method for mapping out digital business models powered by APIs. Have a listen here:

How COVID-19 is reimagining the IT organization

The initial business stabilization action needed at the beginning of the pandemic increased the stress on IT organizations to support remote working capabilities, maintain business operations, deliver projects, and innovate. However, the demand for IT didn’t stop with stabilization. As organizations across regions adjust to the new normal and plan for their employees to return to work, IT priorities have shifted once again. 

5 tips to continue your technology transformation

My customers say that the new ways of working brought on by COVID-19 have made a significant impact on the technology transformation initiatives they’re currently executing. Trying to do the same (or more) amid unforeseen circumstances is unsurprisingly not as productive. Projects and programs have been put on hold, reprioritized, or canned completely.

API business modeling through value exchange

Statue in Kipling, Saskatchewan, Canada commemorating the red paperclip that Kyle MacDonald used to start a series of trades that led to him obtaining a house in that town.

In a previous blog post, I explained how Clayton Christensen’s “jobs to be done” theory can be used to identify innovation opportunities that are enabled by API products. The CURE methodology from that blog post is the basis for the group exercise in the API Strategy Workshops we deliver worldwide.

3 tips for managing remote IT operations

Many companies find themselves unexpectedly managing a completely remote workforce due to the global coronavirus pandemic. While some companies have managed the switch seamlessly, many organizations are having to find new ways of working and keeping their newly remote workforce productive in the transition. One area of concern, especially for IT team managers, has been their offshore workforce, which is typically required to be in the office setting. 

Rethinking the customer journey after COVID-19

The world has seen tremendous change in the last few months. “Social distancing” has become the norm to protect against coronavirus and businesses, big and small, have been shaken to their core. Some are experiencing an unexpected shortfall in demand, while others are struggling with increased consumer demand and supply shortages. The dynamics of the customer journey – both for B2B and B2C customers — is constantly changing as we adapt to our new surroundings.

Creating a positive customer service experience during COVID-19

April 23 2020

0 comments

Remember the good old days when eCommerce and social media were just getting big? ECommerce led to more touchpoints for businesses to connect with customers, and social media was a new channel to reach even more with consumers. In the early 2000s, positive sentiment and loyalty were important— eCommerce and social channels were examples of some ways to drive these. Well it’s 2020, COVID-19 is here, and now sentiment and loyalty aren’t just critical.

How integration can future-proof IT for disruption

What do manufacturing companies, healthcare providers, and fast food retailers have in common? They all need to access data to deliver on mission-critical and time-sensitive initiatives. Manufacturing companies need ERP data to make sure that the supply chain is on track, for example to stock up retailers. Hospitals need EHR data to more effectively triage patient requests for medical testing. Restaurants are entering a new ecosystem of food delivery applications and connecting their backend systems to these apps for data,

How to survive disruption: an IT leader’s guide to business continuity

High availability (i.e., system redundancy) and disaster recovery (i.e., backup and restore) are common topics for IT leaders and practitioners. On the other hand, topics about business continuity might not have been a high priority a few months ago. Now, in a time of a major disruption, it’s all anyone can talk about.

5 insights from MuleSoft’s CTO for creating a winning data integration strategy

February 24 2020

0 comments

Nearly all (92%) of businesses are currently undertaking digital transformation initiatives or plan to in the next year, but many challenges come with this type of change, including integration. Salesforce recently did an interview with MuleSoft CTO, Uri Sarid, and Salesforce EVP of Solution Engineering for APAC and International, Dan Bognar about those challenges and potential solutions. In part one of this series, they discuss the technological angle of data and integration,