3 tips for managing remote IT operations

Many companies find themselves unexpectedly managing a completely remote workforce due to the global coronavirus pandemic. While some companies have managed the switch seamlessly, many organizations are having to find new ways of working and keeping their newly remote workforce productive in the transition. One area of concern, especially for IT team managers, has been their offshore workforce, which is typically required to be in the office setting. 

Rethinking the customer journey after COVID-19

The world has seen tremendous change in the last few months. “Social distancing” has become the norm to protect against coronavirus and businesses, big and small, have been shaken to their core. Some are experiencing an unexpected shortfall in demand, while others are struggling with increased consumer demand and supply shortages. The dynamics of the customer journey – both for B2B and B2C customers — is constantly changing as we adapt to our new surroundings.

Creating a positive customer service experience during COVID-19

April 23 2020

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Remember the good old days when eCommerce and social media were just getting big? ECommerce led to more touchpoints for businesses to connect with customers, and social media was a new channel to reach even more with consumers. In the early 2000s, positive sentiment and loyalty were important— eCommerce and social channels were examples of some ways to drive these. Well it’s 2020, COVID-19 is here, and now sentiment and loyalty aren’t just critical.

How integration can future-proof IT for disruption

What do manufacturing companies, healthcare providers, and fast food retailers have in common? They all need to access data to deliver on mission-critical and time-sensitive initiatives. Manufacturing companies need ERP data to make sure that the supply chain is on track, for example to stock up retailers. Hospitals need EHR data to more effectively triage patient requests for medical testing. Restaurants are entering a new ecosystem of food delivery applications and connecting their backend systems to these apps for data,

How to survive disruption: an IT leader’s guide to business continuity

High availability (i.e., system redundancy) and disaster recovery (i.e., backup and restore) are common topics for IT leaders and practitioners. On the other hand, topics about business continuity might not have been a high priority a few months ago. Now, in a time of a major disruption, it’s all anyone can talk about.

Partnering for success: Questions from our partners

The world is facing unprecedented challenges. My heart goes out to everyone affected by COVID-19, either directly or indirectly. Along with the rest of the MuleSoft and Salesforce, our top priority is and has always been to keep our partners, customers, employees, families, and communities as healthy and as safe as possible.

IT’s checklist: leading the business through crisis

In times of crisis, like this one, companies can face enormous disruption to their business and executives are pressured to make a series of tough decisions. Some may be tactical, designed to keep their business operational, while others may be more strategic to ensure the business thrives post-crisis. 

5 insights from MuleSoft’s CTO for creating a winning data integration strategy

February 24 2020

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Nearly all (92%) of businesses are currently undertaking digital transformation initiatives or plan to in the next year, but many challenges come with this type of change, including integration. Salesforce recently did an interview with MuleSoft CTO, Uri Sarid, and Salesforce EVP of Solution Engineering for APAC and International, Dan Bognar about those challenges and potential solutions. In part one of this series, they discuss the technological angle of data and integration,

10 ways to improve your API developer experience

What is an API developer experience? It sounds similar to user experience (UX), right? Almost – API developer experience (DX) is the practice of understanding how developers work, and more importantly, optimizing the experience they have through the whole lifecycle of an API. The developer experience has lately evolved from user experience because it sees developers as a special — and unfortunately — underrated case of user. Creating a positive experience for your developers is about understanding the context of how they use APIs,

MuleSoft’s Anypoint Partner Manager modernizes how enterprises digitally connect with trading partners

Earlier this year, we announced Anypoint Partner Manager — a cloud-native, low-code B2B solution that accelerates onboarding and simplifies partner management. By extending the power of Anypoint Platform for B2B integrations, customers can leverage a single platform for APIs, integrations, and B2B. With Anypoint Partner Manager, businesses modernize their B2B integrations to move at the speed required of today’s businesses.