Modernizing customer engagement with open banking platforms

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How can banks operating on a 20th century business model adequately service customers with 21st century expectations?

How should banks tackle the innovation challenge from fintech startups?

February 5 2018

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The influence of rapidly-evolving macro-economic conditions and regulatory changes, especially following the 2008 financial crisis, have always kept the financial services industry on its toes. However, few could have foreseen the impact created by the waves of new fintech startups that have surged into the market in recent years. The charge is being led by innovative new entrants, such as Atom Bank, TransferWise and Sonovate, which are finding success in using new technologies to deliver traditional financial services in ways that revolutionise the customer experience.

What Banks can Learn from Fintech Startups

October 30 2017

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Today, a company can spring up in a matter of weeks. Perhaps a new idea is planted overnight during a hackathon and germinated in a garage over a couple of weeks using unlimited cloud computing power, free developer tools and open APIs. Then, the startup might get watered by incubators and accelerators like Idealab and Y Combinator, helping to direct the young company toward the sunlight while sprinkling it with occasional funding to grow its products and team.

Webinar: What is Headless eCommerce and Why Should You Care?

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The consumer landscape continues to rapidly evolve, but it is clear that a consistent brand experience across all purchasing channels is no longer just expected, it is required. This is not just true for retail, but for industries across the spectrum – from manufacturing and CPG to finance and high-tech.

The importance of a consistent, connected brand experience is demonstrated in MuleSoft’s recent Connected Consumer Report, which found that over half of consumers experience an inconsistent,

Digital Transformation: It’s not a question of “If”, but “How?”

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Market, technology and legislative trends have created digital transformation needs across industry verticals. The mandate for digital transformation is clear – the question that IT leaders must answer is not “If“, but “How?

At MuleSoft, we believe that connectivity is a core to answering that question. True transformation comes not from the implementation of any single technology – not from SaaS, Mobile, IoT or Big Data in and of itself – but rather from bringing multiple technologies together to create truly distinctive and compelling customer experiences.

The Composite Bank

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Although we hear a lot about robots replacing jobs, most businesses are already well down the path of automation. Moving forward, businesses will continue to leverage advances in automation technology. However, the new frontier of competitiveness has shifted to product and service innovation. Success on this front goes to those able to create customer experiences that deliver insight and convenience. These experiences are created by understanding the lifestyle needs of mobile consumers, and strategically inserting services that satisfy these needs along the consumer’s path.

Apply to join MuleSoft’s Catalyst Accelerator for Banking Beta

The combination of legislative, technological, and market pressures has created a digital transformation imperative in banking. Addressing this imperative requires the ability to expose and orchestrate data between banking and non-banking systems, and does so in a way that promotes reuse, accelerates project delivery, and ensures the highest level of security.

Increasingly, however, the question our clients ask us is not if they should move forwards with such digital transformation initiatives,

How are banks responding to the Fintech revolution?

September 21 2016

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I wrote a piece in July, Future of Fintech depends on APIs, talking about the landscape of Fintech and how a regular part of our lives today is enabled through Fintech innovations and APIs.

Here, I want to talk about banks and how they shouldn’t see fintech players as competitors, but partners. We’re also seeing the trend where banks are either partnering up with fintech companies,

Achieving Digital Transformation Nirvana in Financial Services

Financial services information technology (IT) has transformed from order taker to strategic business partner. As part of this transformation, IT organizations are finding they must address key challenges with legacy modernization, data management and digital transformation.

MuleSoft has launched a three-part white paper series discussing these challenges and how financial institutions are overcoming them. In the first installment in our Connected Financial Institution white paper series,