digital transformation

Waiting on hold, being transferred from agent to agent, dealing with delayed response times - only to be told that the answer that you

Many digital transformation initiatives are failing. In fact, 85% of digital transformations are slowed down or derailed by integration challenges. Why? Because various disparate

Change is hard. Whether we’re talking about making personal change or organizational change, the story is pretty much the same. It’s easy to look

Digital transformation initiatives have dramatically accelerated during the worst of the COVID-19 pandemic. Business leaders raced to buy new technology to transition to a

Almost three quarters of organizations’ customer interactions are digital. However, according to the MuleSoft 2022 Connectivity Benchmark Report, 70% of organizations struggle to provide

When we hear that global gender equality will not be achieved for another 135 years, it is impossible for tech leaders to not feel

We miss the water cooler.  (more…)

We’ve seen several trends gathering steam in the financial services sector in the past year, as Carole Layzell, Senior Director of Customer Transformation at

Today’s hybrid working model comes with a new set of challenges, like balancing employee wellbeing with data security and compliance outside your office walls.

Throughout our CIOs Unfiltered series, we’ve sat down for conversations with more than 20 tech thought leaders from across a variety of industries. Our