In light of the digital transformation imperative, IT has taken center stage as a key enabling function supporting the survival and growth of the modern energy and utilities provider. New technologies and tools support anytime, anywhere access of data, real-time processing, and increasingly rich analytics functionality. As executives and line-of-business owners increase the pressure on IT teams to deliver these new capabilities to support strategic business objectives, demands on IT have exceeded IT delivery capacity.
The energy and utilities industries are undergoing a dramatic shift driven by rising stakeholder and customer expectations, increasing economic, and political uncertainty, and emerging new technologies.
I had the pleasure of joining Ian Faison, founder of Mission.org, to record an episode for the podcast, IT Visionaries. The episode is part of a series hosted by the Salesforce Customer 360 Platform to discuss emerging trends in IT and how you can apply those trends at your organization.
I’ve shared the top five insights from our conversation below. My main hope for you when listening to the podcast and reading this list is that you start thinking about APIs and integration as the drivers of change within your organization.
In my first blog, I explained what digital transformation is, why connectivity and integration is vital for a successful digital transformation, and how MuleSoft’s Anypoint Platform is an engine to power that digital transformation.
In this blog post, I’ll be using a common digital transformation initiative in the domain of digital customer experience (DCX) as an example: “Enhanced customer sales experience.”
This is a summary of a post published by CIO.com. Read the full article here.
Digital disruption is everywhere. We see it in retail with big players like Amazon, the transportation industry with applications like Uber and Lyft, and AirBnB in hospitality. The world around us is changing and going digital.This worries many leaders in at-risk industries — because the traditional good or service they offer may eventually become obsolete.
In part 1, I presented how we digitalized and transformed the traditional assisted transport service of an NGO. The transformative change from digitalization to digital transformation is challenging because it requires change. The following image shows the three relevant stages.
How many have you heard that you need APIs for digital transformation? How about that this also requires cultural transformation? Let me guess: too many! Businesses are struggling when it comes to knowing what to look for, what actions to take, and how to make digital transformation work.
Digital transformation is more than just technology. Digital transformation prepares organizations to leverage the benefits of new technology to create business value.
Over the past few years, digital transformation has become a catch-all term for reimagining business in the digital age: it can refer to any process that uses digital technologies to solve for changing business and market requirements. Nearly all (97%) IT decision makers are involved in digital transformation initiatives at their respective organizations, but many struggle to define a clear strategy.
The role of the chief information officer is becoming ever more important as they drive organizations toward success with both business and technology in mind. We’ve rounded up some of the best CIO podcasts that talk about everything from digital transformation to cloud security to measuring the impact of IT.
