Responding to COVID-19 challenges has led to an explosion of digital innovation in a place often overlooked — our own governments.
Through the power of APIs, innovative agencies have enabled contact tracing solutions across major U.S. cities, automated eligibility programs for real-time citizen financial assistance, and other mission-critical projects in a matter of weeks. And with nearly 200 FedRAMP-authorized cloud technologies now available, U.S. government agencies can leverage similar digital solutions that have driven innovation throughout the private sector.
COVID-19 has shown that in a time of crisis, governments need complete and up-to-date data to protect citizen safety, track and mitigate the spread of the virus, and provide key services such as testing and social assistance programs.
As more cities and states begin the reopening process, having a clear plan of action for intra-agency collaboration and informed decision making will be essential to keeping everyone safe.
COVID-19 has overwhelmed governments and healthcare resources around the world. This crisis underscores the importance of interoperability — the ability for clinical and non-clinical health IT systems to talk to each other, exchange data, and make use of key information. I’ve spent years advocating the importance of interoperability with CIOs across healthcare providers, payers, and government agencies.
In my last blog, I discussed a few ways governments can create citizen journeys with API-led connectivity to address the inertia caused by legacy IT systems. We return to the second reason digital government services are held back: providing secure services. In this blog post, I’ll review the fundamentals of dealing with digital government services and how governments can create a better citizen experience through these fundamentals.
As I mentioned in my previous blog post, it seems that delivering real digital government services are being held back for two principal reasons: firstly, the inertia caused by legacy IT systems (the solution to be covered in my next post!), and, secondly, a lack of confidence in their own ability to provide a secure service, be it a concern for data breaches or lack of service (remember the Australian Census problems).
MuleSoft is proud to announce the development of a FedRAMP In Process implementation of Anypoint Platform, reflecting our investment in meeting the strict security and quality standards outlined by the US Federal Government as part of the Federal Risk and Authorization Management Program (FedRAMP).
As of today, MuleSoft is the first and only company with an integration platform to be sponsored for authorization, reflecting our unique commitment toward enabling both on-premises and cloud integration in the federal government.
Across industries, organizations are realizing the power of reusable APIs to transform the way they do business. Health systems are redefining patient care, retailers are pioneering innovative omnichannel experiences for their customers, and banks have accelerated the speed at which they can bring innovative new products and services to market.
But what about government? How should federal agencies be thinking about leveraging reusable APIs to enable more efficient and cost-effective citizen service and mission delivery?
In 2016, the Government Accountability Office, a US government watchdog, published an account of the oldest government IT systems. The average age of those systems, which handle things like our nuclear forces, our weather satellites, and incidents involving hazardous materials, is 49.8 years. The oldest system, at 56 years old, is the Internal Revenue System that handles taxpayer data and handles refunds, which is “written in assembly language code — a low-level computer code that is difficult to write and maintain —
MuleSoft provides the most widely used integration platform for connecting any application, data source or API, whether in the cloud or on-premises. With Anypoint Platform®, MuleSoft delivers a complete integration experience built on proven open source technology, eliminating the pain and cost of point-to-point integration. Anypoint Platform includes CloudHub™ iPaaS, Mule ESB™, and a unified solution for API management™, design and publishing.