In my last blog, I discussed a few ways governments can create citizen journeys with API-led connectivity to address the inertia caused by legacy IT systems. We return to the second reason digital government services are held back: providing secure services. In this blog post, I’ll review the fundamentals of dealing with digital government services and how governments can create a better citizen experience through these fundamentals.
As I mentioned in my previous blog post, it seems that delivering real digital government services are being held back for two principal reasons: firstly, the inertia caused by legacy IT systems (the solution to be covered in my next post!), and, secondly, a lack of confidence in their own ability to provide a secure service, be it a concern for data breaches or lack of service (remember the Australian Census problems).
MuleSoft is proud to announce the development of a FedRAMP In Process implementation of Anypoint Platform, reflecting our investment in meeting the strict security and quality standards outlined by the US Federal Government as part of the Federal Risk and Authorization Management Program (FedRAMP).
As of today, MuleSoft is the first and only company with an integration platform to be sponsored for authorization, reflecting our unique commitment toward enabling both on-premises and cloud integration in the federal government.
Across industries, organizations are realizing the power of reusable APIs to transform the way they do business. Health systems are redefining patient care, retailers are pioneering innovative omnichannel experiences for their customers, and banks have accelerated the speed at which they can bring innovative new products and services to market.
But what about government? How should federal agencies be thinking about leveraging reusable APIs to enable more efficient and cost-effective citizen service and mission delivery?
In 2016, the Government Accountability Office, a US government watchdog, published an account of the oldest government IT systems. The average age of those systems, which handle things like our nuclear forces, our weather satellites, and incidents involving hazardous materials, is 49.8 years. The oldest system, at 56 years old, is the Internal Revenue System that handles taxpayer data and handles refunds, which is “written in assembly language code — a low-level computer code that is difficult to write and maintain —
Organizations today face an increasing amount of roadblocks from legacy systems. From system outages to high support and maintenance costs, legacy systems prevent businesses from innovating at the necessary pace to keep up with competition, customer demands, and the desires of stakeholders like employees and partners.
Institutions in the federal government face these pressures as well, but they have even more difficult challenges than companies in the private sector.
In the ever-evolving world of the internet, transferring data between different internet locations and organisational databases is becoming a lot easier with the dramatic spread of a particular set of software modules designed to standardise routine connection tasks.
As I’ve talked about in a previous webinar, Welcome to the API Economy, the adoption of APIs is driving immense change in how organizations connect with their customers, suppliers and partners. Nowhere is this change more marked than in healthcare, where healthcare payers and providers are using technology to reinvent how they deliver healthcare services and how they engage with patients.
MuleSoft provides the most widely used integration platform for connecting any application, data source or API, whether in the cloud or on-premises. With Anypoint Platform®, MuleSoft delivers a complete integration experience built on proven open source technology, eliminating the pain and cost of point-to-point integration. Anypoint Platform includes CloudHub™ iPaaS, Mule ESB™, and a unified solution for API management™, design and publishing.