omnichannel

Digital technology has transformed the retail industry over the past decade. The rise of eCommerce is at the centre of these changes, presenting both

In retail, you often hear the word “channel” when describing how products are delivered to the customer. But actually, a channel is a bit

We’re excited to announce the release of our new Catalyst Accelerator for Retail, which illustrates API development best practices for retail-specific use cases. It

The importance of eCommerce is expanding rapidly, especially with Amazon continuing to build its robust platform. Online sales will reach $414 billion by 2018

Larry Ellison once said that a "CRM provides a 360-degree view of your customer, provided you don’t care about getting paid." This quip was

If there is one takeaway from our Connected Consumer Report, it’s this: customers demand and expect a tailored omnichannel experience across every touchpoint with a

Last month, Amazon announced it would open its second bricks-and-mortar bookstore in San Diego. Its first physical bookstore opened last year in Seattle, setting

Financial services information technology (IT) has transformed from order taker to strategic business partner. As part of this transformation, IT organizations are finding they

The benefits of applying the principles of SOA when catering to the IT needs of your organization are clear in a business-driven, vendor-neutral architecture.