Skip to content
  • salesforce New Automation bundle
    • Products
      For IT TeamsAnypoint Platform World’s #1 integration and API platform
      Integration Studio Exchange Connectors DataGraph
      API management

      Flex Gateway New

      API Governance New

      Monitoring API Manager
      See all
      Try for free Sign up to Anypoint Platform Download Studio & Mule
      For Business Teams MuleSoft Composer Connect apps and data instantly MuleSoft RPA New Automate tasks with bots
      Read the Gartner Magic Quadrant report

      Gartner names MuleSoft a Leader and a Visionary

      Read reports
    • Solutions
      Featured Solutions API Management Manage and secure any API, built and deployed anywhere Integration Connect any system, data, or API to integrate at scale Automation Automate processes and tasks for every team
      Featured Integration Salesforce Power connected experiences with Salesforce integration SAP Unlock SAP and connect your IT landscape AWS Get the most out of AWS with integration and APIs
      By Industry Financial services Government Healthcare and life sciences Higher education Insurance Manufacturing Media and telecom Retail
      By Initiative Automation eCommerce Legacy system modernization Mobile Move to the cloud Omnichannel SaaS integrations Single view of customer
      See all solutions
      Unleash the power of Salesforce Customer 360 through integration

      Unleash the power of Salesforce Customer 360 through integration

      Integrate Salesforce Customer 360 to digitally transform your business
      Read more
    • Services
      Training Courses Certifications Learning paths Training credits
      Customer success MuleSoft Catalyst Business Value Services
      Support Help Center Community Forums Resources
      Anypoint Platform Fundamentals

      Anypoint Platform Fundamentals

      Get hands-on experience using Anypoint Platform with a free online course
      Enroll for free
    • Resources
      Featured Resources Customer stories CIO webcast Developer podcast News
      Explore Webinars Demos Videos Analyst reports eBooks Whitepapers Infographics Articles Blog
      See all resources
      Events MuleSoft CONNECT MuleSoft at Dreamforce MuleSoft at TrailblazerDX Community Meetups All events
      Event MuleSoft CONNECT

      Watch CONNECT on-demand

      Watch all your favorite on-demand sessions from CONNECT, including the keynote address
      Watch now
    • Developers
      Getting started Community Training Tutorials Documentation
    • Partners
      FOR CUSTOMERS Find a partner FOR PARTNERS Partner program Partner resources Partner calendar Become a partner Partner login
    • CONTACT US Request a call Get support Global offices
    • Login
      Anypoint Platform Composer Training Help Center
    • Free trial
    • Products
      For IT TeamsAnypoint Platform World’s #1 integration and API platform
      Integration Studio Exchange Connectors DataGraph
      API management

      Flex Gateway New

      API Governance New

      Monitoring API Manager
      See all
      Try for free Sign up to Anypoint Platform Download Studio & Mule
      For Business Teams MuleSoft Composer Connect apps and data instantly MuleSoft RPA New Automate tasks with bots
      Read the Gartner Magic Quadrant report

      Gartner names MuleSoft a Leader and a Visionary

      Read reports
    • Solutions
      Featured Solutions API Management Manage and secure any API, built and deployed anywhere Integration Connect any system, data, or API to integrate at scale Automation Automate processes and tasks for every team
      Featured Integration Salesforce Power connected experiences with Salesforce integration SAP Unlock SAP and connect your IT landscape AWS Get the most out of AWS with integration and APIs
      By Industry Financial services Government Healthcare and life sciences Higher education Insurance Manufacturing Media and telecom Retail
      By Initiative Automation eCommerce Legacy system modernization Mobile Move to the cloud Omnichannel SaaS integrations Single view of customer
      See all solutions
      Unleash the power of Salesforce Customer 360 through integration

      Unleash the power of Salesforce Customer 360 through integration

      Integrate Salesforce Customer 360 to digitally transform your business
      Read more
    • Services
      Training Courses Certifications Learning paths Training credits
      Customer success MuleSoft Catalyst Business Value Services
      Support Help Center Community Forums Resources
      Anypoint Platform Fundamentals

      Anypoint Platform Fundamentals

      Get hands-on experience using Anypoint Platform with a free online course
      Enroll for free
    • Resources
      Featured Resources Customer stories CIO webcast Developer podcast News
      Explore Webinars Demos Videos Analyst reports eBooks Whitepapers Infographics Articles Blog
      See all resources
      Events MuleSoft CONNECT MuleSoft at Dreamforce MuleSoft at TrailblazerDX Community Meetups All events
      Event MuleSoft CONNECT

      Watch CONNECT on-demand

      Watch all your favorite on-demand sessions from CONNECT, including the keynote address
      Watch now
    • Developers
      Getting started Community Training Tutorials Documentation
    • Partners
      FOR CUSTOMERS Find a partner FOR PARTNERS Partner program Partner resources Partner calendar Become a partner Partner login
    • Contact
      CONTACT US Request a call Get support Global offices
    • Login
      Anypoint Platform Composer Training Help Center
    Free trial
    Link to MuleSoft Twitter profile Link to MuleSoft Linkedin profile Link to MuleSoft Facebook page Link to MuleSoft Instagram profile Link to MuleSoft Videos platform

    © Copyright 2023 Salesforce, Inc. All rights reserved.

    MuleSoft Blog MuleSoft Blog
    • Automation
    • Learn APIs
    • Integration strategy
    • Dev guides
    • News
    • Series
    Home > single customer view

    single customer view

    Business

    How to build a customer-centric organization

    Being customer-centric means that you have a solid reputation along with the trust and loyalty of your customer. The probability of positive word of
    David Guest
    8 mins read | February 8, 2021
    Salesforce integration

    How to prepare for a surge in holiday customer service calls

    This holiday season will be unlike any we’ve ever experienced. Despite the uncertainty of whether consumers will spend money during this holiday season, consumers
    Paty Riquelme
    8 mins read | December 10, 2020
    single view of customer
    Business

    How a global bank created a single view of its customers in 3 months

    Businesses of all industries and sizes can understand the growing importance of a single, unified customer view. Financial institutions in particular are realizing the
    Angie Campos
    5 mins read | September 12, 2019
    global bank concept
    Business

    Building a unified banking platform — an architecture overhaul with MuleSoft

    With the world becoming increasingly digital and customer preferences radically changing, one global top-tier bank found itself handicapped by its complex technology landscape.  (more…)
    Angie Campos
    6 mins read | July 12, 2019
    connected-customer
    API-led connectivity

    Using APIs to build a single view of customers

    The pace of change in customers’ expectations in an always-on, always-connected world has never been higher. (more…)
    John Withers
    14 mins read | November 14, 2018
    360 degree customer view
    Business

    Why organizations struggle to build a 360-degree customer view

    Imagine that retailers, banks, and hospitals can access all data about their customers through a single interface––the data might include the last product a
    Ruba Aleryani
    6 mins read | March 20, 2018

    Newsletter

    Get the latest news delivered to your inbox

    Subscribe

    Report

    Choose a Gartner Leader in API management and iPaaS
    Download report   
    Also of Interest
    • Single view of the customer
    • Building a Single Customer View
    • Building a single customer view using APIs

    mainfooter

    • Products
      • Anypoint Platform
      • MuleSoft Composer
      • MuleSoft RPA
      • Start a free trial
      • Download Studio
    • Solutions
      • API management
      • Integration
      • Automation
      • See all solutions
    • Services
      • Training
      • Certification
      • MuleSoft Catalyst
      • Business Value Services
    • Support
      • Help Center
      • Community
      • Tutorials
      • Documentation
      • Quick start guides
      • Ask an expert
    • Resources
      • Webinars
      • Demos
      • Videos
      • Analyst reports
      • eBooks
      • Whitepapers
      • Infographics
      • Articles
      • Blog
    • Explore more
      • Contact sales
      • Partners
      • Customer stories
      • Events
      • News
      • Careers
    © Copyright 2023 Salesforce, Inc. All rights reserved. Privacy Privacy Shield Terms

    Your Privacy Choices
    Link to MuleSoft Linkedin profile Link to MuleSoft Twitter profile Link to MuleSoft Instagram profile Link to MuleSoft Facebook profile Link to MuleSoft Videos platform Link to MuleSoft Twitch profile
    • Deutsch
    • English Full site
    • French
    • Japanese
    • Portuguese
    • Spanish
    • Deutsch
    • French
    • Japanese
    • Portuguese
    • Spanish
    • English Full site

    Subscribe and get notified each time a new episode is published

    You have been redirected

    You have been redirected to this page because Servicetrace has been acquired by MuleSoft. Click here to learn more.