What is IT’s role in supporting the business? Is it to create the technical processes that allow work to take place? Is it to perform the logistical and operations tasks that document processes? I believe that IT should be a strategic, rather than a wholly operational function. For that to happen, though, we need to focus on how to abstract away the complexity of IT operations. The value of abstraction is simple: abstraction allows us to move faster and focus on business objectives rather than on logistics and operations.