What is IT’s role in supporting the business? Is it to create the technical processes that allow work to take place? Is it to perform the logistical and operations tasks that document processes? I believe that IT should be a strategic, rather than a wholly operational function. For that to happen, though, we need to focus on how to abstract away the complexity of IT operations. The value of abstraction is simple: abstraction allows us to move faster and focus on business objectives rather than on logistics and operations.

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Looking across the entire landscape of software that businesses buy, it is clear that APIs are becoming a competitive differentiator for companies of all sizes.

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Recently, I had the pleasure of presenting some of my work at MuleSoft during a seminar put on by Bobbie LaPorte on the topic of Positive Leadership. Bobbie is an experienced Executive Coach and tri-athlete, she recently completed her Master’s degree in Positive Leadership and Strategy.

In my work with Bobbie and through her education on Positive Leadership, she identified ways that I had been practicing some of the principles in my leadership style,

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During my time at MuleSoft, I’ve had a lot of conversations with people from other companies about their specific challenges and one recurring theme is almost always present: the conversation starts out talking about point-to-point integrations. It’s pretty natural when presented with two systems to want to draw a connection. The data here is needed there and, after that, we’re done because a problem was solved.

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Read more on the rising value of APIs and how organizations can use APIs to improve business processes and better align IT and the business. 

Using Anypoint Platform to improve business processes at MuleSoft has been hugely successful. The good news is that with each successful integration, we are asked to do more and more and more, and we need to figure out how to manage the requests in a sustainable way.

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Recently we launched a service for MuleSoft employees (Muleys) to be able to manage their stock options online using Charles Schwab’s service. With the solution, there is a requirement to exchange data between our HR system and Schwab in both directions. As you can imagine, accuracy is key where anything financial is concerned and as such, reducing complexity reduces the risk of errors. With over six hundred employees now and forecasting fifty percent growth in headcount this year,

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When anyone shows interest in our technology we want to engage with them as soon as possible. We are excited about what we build with at MuleSoft and any opportunity to share that excitement with someone is a big deal.

One day we were hanging out with some fellow Muleys from the Sales Development and Marketing teams and they were talking about how great it would be to receive a notification in Slack whenever a new lead has come in –

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There are numerous great reasons for using Anypoint Platform at MuleSoft. You might even assume that inside the company there would be little competition. But like many organizations, using Anypoint here required competing with the inherent desire people have to use custom code for integrations.

Custom code integrations have a natural gravity to them. The practice generally starts with the desire to satisfy curiosity about how using a service could be automated with an API and diving in with a common toolset such as Python,

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One of the great uses of Anypoint Platform is automating business processes that need to interact with multiple systems and deliver useful functions. Many times these business processes are ones that started out requiring humans and as the business has grown it has become clear that the human process will no longer scale with the demand.

We’ve seen that here at MuleSoft. Here’s a great example: Sales has put together a package that meets our customer’s needs,

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I’m Mike Hamilton, the Director of IT for MuleSoft, and I am very excited to be kicking off a series of blog posts talking about how we use MuleSoft technology here at MuleSoft.

At MuleSoft our approach to IT involves blending our work and talent into the fabric of the business. We are continually looking for opportunities to use our technical experience to solve or enhance business processes and in turn make MuleSoft and our fellow Muleys successful.

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