The service landscape is continuously evolving. Today, 72% of customers expect service agents to have access to all of their information; yet, 70% of service agents can’t find the customer information they need to do their job on one screen. Customer service organizations must meet ever-rising customer standards for fast, personalized, and connected engagement that requires access to service anytime and anywhere. Agents not only need tools to help their customers,
With MuleSoft and Salesforce now together as one company, we now have an unparalleled opportunity to collaborate on new products and solutions to deliver joint value for customers. This has been a key area of focus for us, and we are excited to announce our first joint solution, MuleSoft Accelerator for Salesforce Service Cloud and B2C Commerce Cloud.
MuleSoft provides the most widely used integration platform for connecting any application, data source or API, whether in the cloud or on-premises. With Anypoint Platform®, MuleSoft delivers a complete integration experience built on proven open source technology, eliminating the pain and cost of point-to-point integration. Anypoint Platform includes CloudHub™ iPaaS, Mule ESB™, and a unified solution for API management™, design and publishing.