Salesforce integration with an application network

September 20 2019

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application network

In the midst of a top 10 global bank’s central IT transformation with MuleSoft, it began to realize the benefits of an application network. This blog will cover how the bank developed a strategic approach to expand its network, launching a new initiative to integrate multiple instances of Salesforce Marketing Cloud and Sales Cloud to drive new business. 

How a global bank created a single view of its customers in 3 months

September 12 2019

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single view of customer

Businesses of all industries and sizes can understand the growing importance of a single, unified customer view. Financial institutions in particular are realizing the advantages of an aggregated representation of customers’ personal data and behavior such as previous interactions, history, purchases, etc. to better serve their customers. 

How standardized APIs enabled efficiency, speed, and security for a global top 10 bank

Standardized APIs- efficiency, speed, security

One top 10 global bank’s efforts to improve its IT operations was quickly coming to fruition; following the success of applying API-led connectivity to mortgage lending, its IT team embarked on another project to unify collections and recovery experiences. 

Intelligence and the application network graph

application network graph

Since our Anypoint Platform October 2018 release, you’ve likely heard us talking a lot about the application network graph. We have continued to build on this foundational release and increasingly the application network graph is driving intelligence across Anypoint Platform.

Enable AI without compromising on cybersecurity

application network cybersecurity

Many businesses today are trying to augment and improve their customer, partner, and employee experiences by leveraging artificial intelligence and bots, yet grapple with the issue of cybersecurity. We’ve all heard of the numerous accounts of cybercriminals taking advantage of chat APIs, social network application vulnerabilities, and increasingly sophisticated phishing campaigns. However, the majority of cybersecurity hacks are still accomplished in a rather old-fashioned manner — through the use of stolen credentials.

Building a unified banking platform — an architecture overhaul with MuleSoft

global bank concept

With the world becoming increasingly digital and customer preferences radically changing, one global top-tier bank found itself handicapped by its complex technology landscape. 

Security, APIs, and the future of government services

digital government

As I mentioned in my previous blog post, it seems that delivering real digital government services are being held back for two principal reasons: firstly, the inertia caused by legacy IT systems (the solution to be covered in my next post!), and, secondly, a lack of confidence in their own ability to provide a secure service, be it a concern for data breaches or lack of service (remember the Australian Census problems). 

MuleSoft – warp speed ahead

MuleSoft human logo

Last month marked the one-year anniversary of when we announced our acquisition by Salesforce. Prior to the acquisition, we were a publicly traded company that reported a $296.5 million year, growing at 58%. The future was bright for MuleSoft as we pursued our vision for delivering application networks to help organizations increase the clock speed of their businesses.

Getting to know Anypoint Visualizer

Anypoint Visualizer architecture

Anypoint Visualizer is a graphical visualization that provides a high-level view of your application network. It automatically organizes APIs, Mule applications, and third-party systems into a comprehensive view of how they are connected. The data displayed is dynamically updated based on real-time traffic and does not require any prior configuration.

Scaling agility for the modern enterprise

scaling agility for the modern enterprise

As discussed in my previous blog post, the notion of the OODA loop is foundational for many of today’s common agile, LEAN and DevOps methods. But given we typically talk about it in a systems context, it’s important to examine the core motivations for enterprises becoming more responsive to changes in their environment.