From CIO to CEO: Yvonne Wassenaar discusses the future of technology

blog future of technology

To survive today, companies need tech-savvy leaders. The convergence of cloud, SaaS, mobile, big data and more is turning every company into a technology company. As a result, CIOs need to step up and partner closely with business leaders to drive strategic initiatives and growth opportunities. In some cases, CIOs are even stepping up into the CEO role itself.

CIOs, here are the 3 secrets to building a great customer experience

customer experience secret

Customer behavior is changing, and expectations are now higher than ever. Successful organizations across various industries recognize that a customer-centric approach is necessary for competitive differentiation. The ability to provide innovative products and services to customers, while delivering a unique experience to customers, is top-of-mind for CIOs.

Application Networks in Federal Government

application networks

Across industries, organizations are realizing the power of reusable APIs to transform the way they do business. Health systems are redefining patient care, retailers are pioneering innovative omnichannel experiences for their customers, and banks have accelerated the speed at which they can bring innovative new products and services to market.

But what about government? How should federal agencies be thinking about leveraging reusable APIs to enable more efficient and cost-effective citizen service and mission delivery?

The CIO’s top priority: accelerating change

What’s the one thing that will set your business apart from the pack? According to our founder Ross Mason, it’s the rising role of integration and an emphasis on speed.

In a conversation with the Wall Street Journal, Ross elaborated further: “The way in which companies are driving their competitive advantage is … in the way in which they can move the information and the assets they have around their organization and deliver that to their consumers in the right way.

3 prescriptions for the modern IT leader

One of the interesting facets of the digital revolution transforming the modern enterprise is that it’s creating new human challenges and opportunities. The IT head’s role is undergoing big changes due to technology, but those changes require new people skills every bit as much as technical chops. Success or failure as an IT leader depends a lot on how well he or she can manage people as well as software and systems.

Gartner calls this new type of IT head a “CIO Leader.” Gartner Fellow Marianne Broadbent and Gartner VP Ellen Kitzis say,