Rethinking the customer journey after COVID-19

The world has seen tremendous change in the last few months. “Social distancing” has become the norm to protect against coronavirus and businesses, big and small, have been shaken to their core. Some are experiencing an unexpected shortfall in demand, while others are struggling with increased consumer demand and supply shortages. The dynamics of the customer journey – both for B2B and B2C customers — is constantly changing as we adapt to our new surroundings.

What does scalability in cloud computing mean?

Since COVID-19 started, my wife and I switched to working remotely, with days filled with video conferences. The only way for my kid to connect to school and close friends is via the internet. At the end of the day, we are connected to the internet for news and entertainment as well. This is likely the same dynamic for others now as well. After some research, I found that my internet provider saw a surge in upstream (upload) traffic by 32% and downstream (download) traffic by 18%.

Preparing for today and tomorrow: The importance of a company-wide integration strategy

As the COVID-19 pandemic changes consumer behaviour and puts increasing pressure on traditional business models digital transformation has never been more important. But to reap the benefits, organisations must seamlessly integrate applications, data, and devices. This requires an organisation-wide API integration strategy.

In the financial services sector, digital transformation provides vast opportunity for innovative companies to use an API-led strategy to build consumer and merchant networks that will drive economic development across ASEAN.

Creating a positive customer service experience during COVID-19

April 23 2020

0 comments

Remember the good old days when eCommerce and social media were just getting big? ECommerce led to more touchpoints for businesses to connect with customers, and social media was a new channel to reach even more with consumers. In the early 2000s, positive sentiment and loyalty were important— eCommerce and social channels were examples of some ways to drive these. Well it’s 2020, COVID-19 is here, and now sentiment and loyalty aren’t just critical.

10 docs to sharpen your developer skills in Anypoint Platform

There’s never been a better time to sharpen your skills, learn something new, and build a career with MuleSoft. Whether you’re looking for help, trying to integrate something new, or just looking to learn — MuleSoft offers tons of resources, tutorials, and docs to help you.

We have hundreds of docs pages and more than a dozen tutorials to help developers of all skill sets from the comfort of home. In this blog post,

How to connect to Remedy Action Request using REST API

Enterprises use one or more service management applications to manage business-critical workflows and often synchronize workflow information, such as tickets or tasks, to adjacent applications like Salesforce, JIRA, etc. In some cases, enterprises choose to expose a subset of the information externally for partner consumption. BMC Remedy Action Request (AR) System is a popular service management application that MuleSoft offers an out-of-the-box connector for, using the Remedy AR Java API for accessing various modules and forms.

How to future-proof digital transformation with an API strategy

This article was originally called How to future-proof IT for digital transformation and published on Gigabit.

Few trends have been at the fore more than digital transformation in recent years. Could 2020 be the year where reality finally catches up with the hype?

Recent research has revealed that nearly every organization is currently planning digital transformation initiatives, but there are still a number of challenges to overcome before most of them reach maturity.

How a single pilot API provided a platform for business continuity

I’ve recently been in touch with a friend who is a lead architect at a large-scale distribution company to understand how COVID-19 has impacted their business and what they are doing to ensure business continuity. Suddenly the global coronavirus pandemic has upended how companies operate and respond to changing consumer behavior and shocks to the supply chain. Companies need to adapt by enhancing their digital capabilities and transforming IT operations to be more responsive,

A practical guide for API governance in Mule for IT

Most organizations today have a governance strategy depending on their industry. Policies such as Sarbanes-Oxley, Gramm-Leach-Bliley Act, Health Insurance Portability and Accountability Act (HIPAA), or other acts influence a company’s governance strategy. However, these types of policies are often abstract and only provide mandates on “what” but not on “how” to govern an IT infrastructure and services. Organizations have recognized the need to enforce additional governance to derive uniformity, standards, best practices, and common operating procedures across teams.

5 tutorials for developers to learn new skills while working remotely

There’s never been a better time to sharpen your skills, learn something new, and build a career with MuleSoft. These MuleSoft tutorials are designed for developers of all skillsets and knowledge-base — whether you’re just getting started using Anypoint Platform or are a MuleSoft veteran. 

We have more than a dozen tutorials for developers to leverage, allowing them to expand their arsenal of knowledge from the comfort of their homes. In this blog post,