Organizations worldwide and the communities they serve are experiencing extraordinary trials due to the COVID-19 pandemic. As we collaborate with our partners to provide insights and tools to help leaders manage their business and lead through change, we’d like to highlight solutions that Accenture has developed to help address key customer challenges.
The phrase “new normal” is everywhere these days — both in our daily life and at work. This shift in the way the world operates will change the types of jobs needed and the ways businesses operate. When the economy starts to open up and businesses adapt to the new normal, the kind of jobs available and skills needed will also shift. The focus will be on digital initiatives in the post-COVID world and hence the demand for IT skills to deliver these new digital channels and initiatives will be high.
The initial business stabilization action needed at the beginning of the pandemic increased the stress on IT organizations to support remote working capabilities, maintain business operations, deliver projects, and innovate. However, the demand for IT didn’t stop with stabilization. As organizations across regions adjust to the new normal and plan for their employees to return to work, IT priorities have shifted once again.
The unprecedented disruption of COVID-19 has changed how consumers interact with banks; there’s been a 20% increase in digital engagement levels and a halving in the use of cash. Many banks have also needed to rapidly meet the demand for new services such as ‘Interruption Loan Schemes’ to support those hit hardest by lockdown measures and, like many organizations, are operating with a partially remote workforce. Much of this change could remain even after the pandemic;
COVID-19 has challenged leaders across organizations to move at an unprecedented pace, as they go from stabilizing operations to reopening the workplace to growing in the next normal. According to a recent survey of Fortune 500 CEOs, 63% said that the crisis would accelerate their digital transformation. Every industry faces immediate change, and every organization needs to deliver faster than ever before.
Organizations worldwide and the communities they serve are experiencing extraordinary trials because of the current COVID-19 pandemic. As we collaborate with our partners to provide insights and tools to help leaders manage their business and lead through change, we’d like to highlight some solutions PwC has developed to help address key customer challenges.
The global lockdown has forced society to rely more heavily than ever on digital channels in 2020. Those who still preferred face-to-face interaction in a branch setting to the convenience of going online have been forced to adapt and learn new habits. In the financial services sector, UK bank Halifax reported seeing the number of online transactions made by over-65’s doubling during the lockdown, giving one clear example of the extent of this impact.
On Friday, Twilio, a cloud communications platform, announced that it is powering the communications for New York City’s contact tracing initiative. The city’s Department of Information Technology and Telecommunications (DoITT) is planning to deploy a cloud-based contact center based on Twilio Flex, leveraging Twilio SMS and Voice as key parts of the City’s COVID-19 tracing program.
Organizations around the globe and across every industry have faced unprecedented disruption over the last few months — having to quickly stabilize their business and meet the new needs of their customers and communities, in addition to adjusting how they operate.
Earlier this year, our Connectivity Benchmark report found that 92% of organizations are currently undertaking digital transformation initiatives or plan to in the next year. While some organizations paused their digital transformation projects,
As we plan for a safe reopening of the workplace while navigating the complexities of the COVID-19 pandemic, organizations are balancing immediate and long-term needs in order to protect employees and ensure business continuity. Organizations are contending with new challenges as they lead through crisis, from empowering teams and managing IT operations remotely, to ensuring a safe and connected workplace.
