The COVID-19 pandemic has exposed gaps in banks’ ability to provide resilient, reliable payment services. Situations where banks could not process payments due to lack of staff access to physical data centers, or because of vendor-imposed downtime due to security breaches, have been all too frequent in the last six months. To address these challenges, banks must replace or augment their legacy systems and move processing to the cloud.
Many organizations have begun to stabilize their business and meet the new needs of their customers and communities. Once they have safely continued operations, leaders can begin long-term planning and think about business beyond the immediate impacts of COVID-19. CIOs can leverage the learnings from previous stages and evaluate the impact the pandemic will have on the company’s digital transformation.
As we stepped into the new decade less than six months ago, there was a lot of excitement about what’s in store for individuals and organizations. However, nobody could have predicted the speed of change that would take place over the last few months due to the coronavirus pandemic. Still, many businesses have adapted and used the pandemic as a catalyst for modernization and change — proving their resiliency.
Organizations worldwide and the communities they serve are experiencing extraordinary trials because of the current COVID-19 pandemic. As we collaborate with our partners to provide insights and tools to help leaders manage their business and lead through change, we’d like to highlight some solutions Cognizant has developed to help address key customer challenges.
Nearly every industry from healthcare to waste management to manufacturing has been impacted by COVID-19. A strong data strategy in response to COVID-19 has enabled industry leaders to stand up against bottlenecks and workforce management issues.
As we start to emerge from the COVID-19 crisis, businesses and communities of all sizes are starting to look toward the next phase: reopening and getting back to work. To help businesses reopen the workplace safely, Salesforce launched Work.com, a set of pre-built applications, templates, and solutions built on Salesforce. Work.com helps manage the day-to-day logistics of returning to work, including critical processes such as managing work shifts to maintain social distancing or facilitating employee wellness checks.
COVID-19 has shown that in a time of crisis, governments need complete and up-to-date data to protect citizen safety, track and mitigate the spread of the virus, and provide key services such as testing and social assistance programs.
As more cities and states begin the reopening process, having a clear plan of action for intra-agency collaboration and informed decision making will be essential to keeping everyone safe.
Reopening the workplace in this new normal will no doubt be a challenge. CIOs and IT leaders must respond quickly to the seismic changes to the work environment created by COVID-19, and lead the effort to connect data, implement new digital capabilities, and improve workflows. As organizations look to reopen their doors, both to employees and customers, the focus on health and safety needs to continue. CIOs must also lead their businesses in optimizing the remote,
COVID-19 has brought unprecedented challenges across all industries, but its impact on healthcare is unparalleled. Without access to testing centers or vaccines, patients and citizens are left with many unanswered questions.
These unanswered questions have a sizable impact on healthcare — a significant being the contact centers. Hospitals across the globe are hit with higher call volumes than ever before by patients who rightfully want to know if they should come into the hospital to be tested,
COVID-19 has challenged leaders across organizations to move at an unprecedented pace, as they go from stabilizing operations to reopening the workplace to growing in the next normal. Startups have crumbled and more than 100,000 small businesses closed permanently in the new economic reality. Ninety-four percent of the Fortune 1000 have seen supply chain disruptions, forcing companies to quickly find new ways to reduce supply chain risk and the likelihood of any future disruptions.
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