retail

In a recent article about a major retailer’s struggles to balance Amazon-grade competitive pressure to digitally transform against the livelihoods of its in-store customer

The launch of the UK’s first Amazon Fresh stores last month caught a lot of attention, with long queues building up outside and the

This holiday season will be unlike any we’ve ever experienced. Despite the uncertainty of whether consumers will spend money during this holiday season, consumers

I’m more loyal to retailers when I feel like I have a direct connection, and I’m not alone: 84% of consumers say that being

Using physical stores to support digital shopper traffic might seem counterintuitive, but monthly rental fees are a sunk cost and inventory is already sitting

In our previous blog, we explored how our latest update to MuleSoft Accelerator for Salesforce Commerce Cloud, a prebuilt integration solution consisting of integration

COVID-19 isn’t just revealing issues across society, health-care preparedness, and business continuity — it’s also revealing new omnichannel capabilities for retailers beyond “curbside pickup”

The line between technology and non-technology companies is being blurred as businesses are looking more and more to create winning customer experiences through digital

Businesses across every industry have faced unparalleled disruption to their operations as a result of the coronavirus pandemic. In the retail sector, we’ve seen

This year’s National Retail Federation (NRF) Conference made it clear that retailers must continue to focus investment on delivering seamless, omnichannel experiences for customers