Challenges and opportunities with connected retail experiences
With consumers demanding greater convenience, more speed, and expertly personalized shopping experiences, the retail sector is undergoing huge transformation. MuleSoft’s 2022 Connectivity Benchmark Report
How retailers can use APIs to create connected customer experiences
One of the most apparent impacts of the COVID-19 pandemic is how it has irrevocably altered the retail landscape. While shifting consumer preferences were
Should retailers use iPaaS vs PaaS/IaaS?
COVID-19 dramatically changed the way people shop and purchase consumer goods. It seems like every article about the retail industry since the start of
Enhance your customer journey with MuleSoft Accelerator for Retail
Delivering a personalized customer experience has never been more important, especially with the rise of digital commerce. Consumers are in the driver's seat when
How to build connected customer experiences across the retail value chain
The growth of digital commerce and omnichannel interactions have forced retailers to further invest in digital transformation to meet the evolving expectations of their
Opinion: Did lack of agility stall a retail giant’s digital transformation attempt?
In a recent article about a major retailer’s struggles to balance Amazon-grade competitive pressure to digitally transform against the livelihoods of its in-store customer
On the go: What retailers can learn from Amazon’s continued high-street push
The launch of the UK’s first Amazon Fresh stores last month caught a lot of attention, with long queues building up outside and the
How to prepare for a surge in holiday customer service calls
This holiday season will be unlike any we’ve ever experienced. Despite the uncertainty of whether consumers will spend money during this holiday season, consumers
How to personalize the shopper experience with headless commerce
I’m more loyal to retailers when I feel like I have a direct connection, and I’m not alone: 84% of consumers say that being
4 ways real-time inventory updates can save retailers time and money
Using physical stores to support digital shopper traffic might seem counterintuitive, but monthly rental fees are a sunk cost and inventory is already sitting