Businesses across every industry have faced unparalleled disruption to their operations as a result of the coronavirus pandemic. In the retail sector, we’ve seen
Consumers who use multiple channels to shop spend 9% more when they come into the store. In fact, 73% of today’s consumers use more
Last week’s NRF show made the digital imperative for retailers loud and clear – from analytics, AI, IoT, and chatbot demos to even the
C&A doubled its eCommerce reach by 122% and expanded from nine to 20 countries with MuleSoft. Here's how. (more…)
CIO perspective: We all recognize the importance of data to the customer experience, so why can’t we get it right?
I began my career in retail technology in 1992, a few years before Amazon began selling books online and would, as we all know,
These days, the entire shopper journey --- from awareness and acquisition to transaction and service --- has been completely disrupted. (more…)