How to personalize the shopper experience with headless commerce

I’m more loyal to retailers when I feel like I have a direct connection, and I’m not alone: 84% of consumers say that being treated like a person is important to winning their business. We all want a more personalized experience, but for retailers, this is a huge challenge because of the brittle mess of systems supporting each channel. On top of that, even the best personalization efforts feel inauthentic when they break across channels.

How the pandemic has changed IT forever: Why it’s time to break IT again

November 16 2020

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The workplace has changed more in 2020 than the past 10 years due to the effects that COVID-19 has had on employees, the workplace, and the economy. It’s clear that organizations must pivot fast to adapt to changing customer needs and the shifting business landscape. You can achieve this level of agility by arming the people within your organization with the right data, digital capabilities, and resources. On top of this,

How to future-proof lending by streamlining PPP forgiveness

This blog was written in partnership with Kyle Fox and Codat.

Since the Paycheck Protection Program’s (PPP) inception in April, lenders throughout the country have scrambled to direct the program’s $660 billion of relief to small businesses in need. With that came challenges — largely driven by lenders’ out-of-date manual processes and overall operational inefficiencies — all of which ring true for the forgiveness process.

Build vs. buy: Why today’s transformation projects mandate an iPaaS

November 11 2020

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This post was written in partnership with Green Irony and Alexander Solomon, Lead Insurance Industry Marketing Manager at MuleSoft.

Many IT leaders are predisposed to think, “Why do I need to buy a platform to handle my integration needs? I’ve been handling my integrations with no platform up until now.” I understand that perspective, and as a software architect with a career spent in middleware and back-end integration,

Driving innovation through automation: How Welsh Water transformed its customer experience

The biggest obstacle that gets in the way of business agility for IT leaders is back-end legacy systems and homegrown solutions that are connected through point-to-point integrations. This ugly, brittle mess of integrations is expensive to maintain and difficult to modify. In fact, many IT teams spend up to 80% of their time on integrating, rather than focusing on innovating. The negative effects on business agility and efficiency can only be imagined.

Utilities of the future: How APIs are powering innovation in Winston-Salem

Nestled in the North Carolina Piedmont region, the city of Winston-Salem is known for its history, picturesque surroundings, universities, and major revitalization over the past years. The county seat of Forsyth County, Winston-Salem’s metro population of over 675,000 makes it the fourth largest metro area in North Carolina.

4 ways real-time inventory updates can save retailers time and money

Using physical stores to support digital shopper traffic might seem counterintuitive, but monthly rental fees are a sunk cost and inventory is already sitting on shelves. A reported 75% of consumers intend to continue shopping via online platforms even after stores reopen, meanwhile retailers report reducing their investment of on-hand inventory by 30%. This juxtaposition makes real-time inventory visibility a priority. 

5 IT leaders share their proudest moments

In the past year, organizations around the world — regardless of industry — have been faced with unprecedented disruption. Organizations have needed to change day-to-day activities and entire operating models. Now more than ever, having a strong digital strategy in place is key to success. We have looked to digital leaders for their best practices and strategy moving forward. We had the opportunity to hear from MuleSoft customers about their proudest accomplishment on their digital transformation journey.

An inside look at PayPal’s data-first approach

The COVID-19 pandemic has inspired tremendous change in every industry. Business leaders faced with a changing workforce and world have had to pivot faster, decide faster, and deliver faster — and at the end of the day, they still have to delight their customers.

Why you can’t have a connected car without modern integration

October 13 2020

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Three years ago, Category 5 Hurricane Irma was quickly approaching the coastline of Florida — forcing many evacuees to frantically join long lines at gas stations to fuel up as they fled north. At the same time, Tesla’s CEO Elon Musk announced that the company would boost the range of its cars, enabling Tesla owners to travel further out of the range of the storm. This was accomplished by temporarily providing access to additional reserve battery power.