Skip to content
Skip to main content
  • Products
    For IT TeamsAnypoint Platform World’s #1 integration and API platform
    Integration Code Builder Exchange Connectors MCP Support
    API management Flex Gateway API Governance Monitoring API Manager
    See all
    Try for free Sign up to Anypoint Platform Download Anypoint Code Builder, Studio, Mule
    For Business Teams MuleSoft for Flow: Integration Point to point integration with clicks, not code MuleSoft IDP Extract unstructured data from documents with AI MuleSoft RPA Automate tasks with bots Dataloader.io Securely import and export unlimited Salesforce data
    For AI MuleSoft for Agentforce Power Agentforce with APIs and actions Einstein for MuleSoft Build integrations and automations faster using natural language MuleSoft for AI Connect data and automate workflows with AI
    A graphic of MuleSoft MCP Support

    MuleSoft MCP Support is now available

    Learn how to transform your APIs to agent ready assets in minutes.
    Learn more
  • Solutions
    Featured Solutions API Management Manage and secure any API, built and deployed anywhere Integration Connect any system, data, or API to integrate at scale Automation Automate processes and tasks for every team MuleSoft AI Connect data and automate workflows with AI
    Featured Integration Salesforce Power connected experiences with Salesforce integration SAP Unlock SAP and connect your IT landscape AWS Get the most out of AWS with integration and APIs Small business Unlock AI-powered success for your small business
    By Industry Financial services Government Healthcare and life sciences Higher education Insurance Manufacturing Media and telecom Retail Consumer goods
    By Initiative B2B EDI integration DevOps eCommerce Event-Driven Architecture iPaaS Legacy system modernization Microservices Move to the cloud Omnichannel SaaS integration Single view of customer
    See all solutions
    An image of the ebook cover: Create Connected Experiences with MuleSoft + AI

    Create connected experiences with AI

    Learn the critical steps to developing an AI strategy and foundation.
    Read more
  • Services
    Training Courses Certifications Training credits
    Customer success MuleSoft Catalyst Business Value Services
    Support Help Center Community Forums Resources
    An image of the ebook cover: 3 Predictions for the Future of Connected AI Agents

    Future of connected AI agents

    Discover how to prepare for the future of autonomous AI agents.
    Read more
  • Resources
    Featured Resources Customer stories Newsroom Newsletter sign-up
    Explore Webinars Demos Videos Analyst reports eBooks Whitepapers Infographics Articles Blog API University
    See all resources
    Events MuleSoft Connect:AI MuleSoft at Dreamforce MuleSoft at TrailblazerDX Community Meetups All events
    A graphic showing the keynote presentation at Connect:AI

    The world of AI is a world of APIs

    Relive the best moments from Connect:AI with 20+ on-demand sessions.
    Start watching
  • Developers

    Getting started Community Training Tutorials Documentation

  • Partners
    For customers Find a partner For partners Become a partner
Contact Us 1-800-596-4880
  • Login
    Anypoint Platform Composer Help Center
  • Free trial
  • Products
    For IT TeamsAnypoint Platform World’s #1 integration and API platform
    Integration Code Builder Exchange Connectors MCP Support
    API management Flex Gateway API Governance Monitoring API Manager
    See all
    Try for free Sign up to Anypoint Platform Download Anypoint Code Builder, Studio, Mule
    For Business Teams MuleSoft for Flow: Integration Point to point integration with clicks, not code MuleSoft IDP Extract unstructured data from documents with AI MuleSoft RPA Automate tasks with bots Dataloader.io Securely import and export unlimited Salesforce data
    For AI MuleSoft for Agentforce Power Agentforce with APIs and actions Einstein for MuleSoft Build integrations and automations faster using natural language MuleSoft for AI Connect data and automate workflows with AI
    A graphic of MuleSoft MCP Support

    MuleSoft MCP Support is now available

    Learn how to transform your APIs to agent ready assets in minutes.
    Learn more
  • Solutions
    Featured Solutions API Management Manage and secure any API, built and deployed anywhere Integration Connect any system, data, or API to integrate at scale Automation Automate processes and tasks for every team MuleSoft AI Connect data and automate workflows with AI
    Featured Integration Salesforce Power connected experiences with Salesforce integration SAP Unlock SAP and connect your IT landscape AWS Get the most out of AWS with integration and APIs Small business Unlock AI-powered success for your small business
    By Industry Financial services Government Healthcare and life sciences Higher education Insurance Manufacturing Media and telecom Retail Consumer goods
    By Initiative B2B EDI integration DevOps eCommerce Event-Driven Architecture iPaaS Legacy system modernization Microservices Move to the cloud Omnichannel SaaS integration Single view of customer
    See all solutions
    An image of the ebook cover: Create Connected Experiences with MuleSoft + AI

    Create connected experiences with AI

    Learn the critical steps to developing an AI strategy and foundation.
    Read more
  • Services
    Training Courses Certifications Training credits
    Customer success MuleSoft Catalyst Business Value Services
    Support Help Center Community Forums Resources
    An image of the ebook cover: 3 Predictions for the Future of Connected AI Agents

    Future of connected AI agents

    Discover how to prepare for the future of autonomous AI agents.
    Read more
  • Resources
    Featured Resources Customer stories Newsroom Newsletter sign-up
    Explore Webinars Demos Videos Analyst reports eBooks Whitepapers Infographics Articles Blog API University
    See all resources
    Events MuleSoft Connect:AI MuleSoft at Dreamforce MuleSoft at TrailblazerDX Community Meetups All events
    A graphic showing the keynote presentation at Connect:AI

    The world of AI is a world of APIs

    Relive the best moments from Connect:AI with 20+ on-demand sessions.
    Start watching
  • Developers

    Getting started Community Training Tutorials Documentation

  • Partners
    For customers Find a partner For partners Become a partner
  • Contact
    By phone 1-800-596-4880
    Online Contact Us
  • Login
    Anypoint Platform Composer Help Center
Free trial
Link to MuleSoft Twitter profile Link to MuleSoft Linkedin profile Link to MuleSoft Facebook page Link to MuleSoft Instagram profile Link to MuleSoft Videos platform Link to MuleSoft Twitch profile

© Copyright 2025 Salesforce, Inc. All rights reserved.

MuleSoft Blog MuleSoft Blog
  • Automation
  • Learn APIs
  • Integration strategy
  • Dev guides
  • News
  • Series
Home > customer experience

customer experience

Business

How Deakin University is building the future of education

Victoria’s Deakin University is harnessing the power of integration to provide personalized and connected experiences to its applicants, students, and staff. In this blog,
Peter Dimovski profile image
Peter Dimovski
8 mins read | June 18, 2021
API strategy

How to build connected customer experiences across the retail value chain

The growth of digital commerce and omnichannel interactions have forced retailers to further invest in digital transformation to meet the evolving expectations of their
Amber Aragon profile image
Amber Aragon
6 mins read | May 27, 2021
Business

Why connected experiences are needed to transform senior care systems

Senior, or aged care, systems around the globe are struggling to provide higher quality care for one of society’s most vulnerable yet often overlooked
Marc Caltabiano profile image
Marc Caltabiano
7 mins read | April 29, 2021
Business

How are organizations managing growing digital demands around the world?

The last year has seen the demand for digital services skyrocket, causing digitization efforts to ramp up across the globe. In fact, in our
Paul Crerand profile image
Paul Crerand
7 mins read | April 27, 2021
Business

What Is a Smart Enterprise?

The legendary football coach Nick Saban has seen tremendous success on the NCAA football scene. His teams have dominated the highest levels of the
Joel Davenport profile image
Joel Davenport
11 mins read | April 5, 2021
APIs Unplugged

How to treat developers as customers with Gail Frederick

In this episode, Matt and Mike talk with Salesforce's SVP of Engineering for Developer Experience about learning to interact with developers as if they
Matt McLarty & Mike Amundsen profile image
Matt McLarty & Mike Amundsen
11 mins read | February 11, 2021
Business

How to build a customer-centric organization

Being customer-centric means that you have a solid reputation along with the trust and loyalty of your customer. The probability of positive word of
David Guest profile image
David Guest
8 mins read | February 8, 2021
Business

How TAB Bank unlocked its core banking platforms to transform the customer experience

Foundation for success  Given the current disruptions in the banking industry, delivering truly personalized experiences requires incumbents to transform their digital strategy. TAB Bank,
Abigail Kelly profile image
Abigail Kelly
9 mins read | January 28, 2021
API strategy

Creating a thriving API ecosystem starting with the API experience

APIs are the digital access point to the business capabilities that power the digital economy. The most successful digital organizations recognize that their APIs
Varun Krovvidi profile image
Varun Krovvidi
5 mins read | September 30, 2020
IT management

Rethinking the customer journey after COVID-19

The world has seen tremendous change in the last few months. “Social distancing” has become the norm to protect against coronavirus and businesses, big
Prasenjit Banerjee profile image
Prasenjit Banerjee
11 mins read | April 27, 2020
  1. Previous
  2. 1
  3. 2
  4. 3
  5. 4
  6. Next

Newsletter

Get the latest news delivered to your inbox

Subscribe

Report

Choose a Gartner Leader in API management and iPaaS
Download report
Also of Interest
  • Robotic Process Automation with MuleSoft RPA
  • API Management Platform
  • What Are Microservices?

mainfooter

  • Products
    • Anypoint Platform
    • MuleSoft Composer
    • MuleSoft RPA
    • MuleSoft IDP
    • Start a free trial
    • Download Studio
  • Solutions
    • API management
    • Integration
    • Automation
    • Artificial Intelligence
    • See all solutions
  • Services
    • Training
    • Certification
    • MuleSoft Catalyst
    • Business Value Services
  • Support
    • Help Center
    • Community
    • Tutorials
    • Documentation
    • Quick start guides
    • Contact us
  • Resources
    • Webinars
    • Demos
    • Videos
    • Analyst reports
    • eBooks
    • Whitepapers
    • Infographics
    • Articles
    • Blog
  • Explore more
    • New release features
    • Customer stories
    • Events
    • Partners
    • Newsroom
    • Newsletter sign-up
    • Careers
Legal Terms of Service Privacy Trust Contact Responsible Disclosure

Your Privacy Choices

© Copyright 2025 Salesforce, Inc. All rights reserved. Various trademarks held by their respective owners. Salesforce, Inc. Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Link to MuleSoft Linkedin profile Link to MuleSoft Twitter profile Link to MuleSoft Instagram profile Link to MuleSoft Facebook profile Link to MuleSoft Videos platform Link to MuleSoft Twitch profile

You have been redirected

You have been redirected to this page because Servicetrace has been acquired by MuleSoft. Click here to learn more.