customer experience

How Deakin University is building the future of education

Victoria’s Deakin University is harnessing the power of integration to provide personalized and connected experiences to its applicants, students, and staff. In this blog,

Peter Dimovski

8 mins read | June 18, 2021

API strategy

How to build connected customer experiences across the retail value chain

The growth of digital commerce and omnichannel interactions have forced retailers to further invest in digital transformation to meet the evolving expectations of their

Amber Aragon

6 mins read | May 27, 2021

Business

Why connected experiences are needed to transform senior care systems

Senior, or aged care, systems around the globe are struggling to provide higher quality care for one of society’s most vulnerable yet often overlooked

Marc Caltabiano

7 mins read | April 29, 2021

Business

How are organizations managing growing digital demands around the world?

The last year has seen the demand for digital services skyrocket, causing digitization efforts to ramp up across the globe. In fact, in our

Paul Crerand

7 mins read | April 27, 2021

Business

What Is a Smart Enterprise?

The legendary football coach Nick Saban has seen tremendous success on the NCAA football scene. His teams have dominated the highest levels of the

Joel Davenport

11 mins read | April 5, 2021

APIs Unplugged

How to treat developers as customers with Gail Frederick

In this episode, Matt and Mike talk with Salesforce's SVP of Engineering for Developer Experience about learning to interact with developers as if they

Matt McLarty & Mike Amundsen

11 mins read | February 11, 2021

Business

How to build a customer-centric organization

Being customer-centric means that you have a solid reputation along with the trust and loyalty of your customer. The probability of positive word of

David Guest

8 mins read | February 8, 2021

Business

How TAB Bank unlocked its core banking platforms to transform the customer experience

Foundation for success Given the current disruptions in the banking industry, delivering truly personalized experiences requires incumbents to transform their digital strategy. TAB Bank,

Abigail Kelly

9 mins read | January 28, 2021

API strategy

Creating a thriving API ecosystem starting with the API experience

APIs are the digital access point to the business capabilities that power the digital economy. The most successful digital organizations recognize that their APIs

Varun Krovvidi

5 mins read | September 30, 2020

IT management

Rethinking the customer journey after COVID-19

The world has seen tremendous change in the last few months. “Social distancing” has become the norm to protect against coronavirus and businesses, big

Prasenjit Banerjee

11 mins read | April 27, 2020

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