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    Get Started Sign up for Anypoint PlatformTry it free for 30 days Download Studio & MuleUse Anypoint Platform's desktop IDE LearnHow to design your first API
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    Magic Quadrant Leader

    See why Gartner named MuleSoft as a Leader again in both Full Life Cycle API Management and eiPaaS

    Read analyst reports
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    By industry Financial services Government Healthcare Higher education Insurance Manufacturing Media and telecom Retail
    By technology API management B2B EDI Data integration DevOps ESB IoT iPaaS Microservices SOA
    By integration Microsoft Salesforce SAP ServiceNow By persona Architect CDO CIO Developer
    By initiative Business automation eCommerce Legacy system modernization Mobile Move to the cloud Omnichannel SaaS integrations Single view of customer See all solutions

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    Whitepaper

    How to build a digital platform to lead in the API economy

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    Training course

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    Watch webcast
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Home > customer experience

customer experience

API strategy

How to treat developers as customers with Gail Frederick: APIs Unplugged

In this episode, Matt and Mike talk with Salesforce's SVP of Engineering for Developer Experience about learning to interact with developers as if they
Matt McLarty & Mike Amundsen
11 mins read | February 11, 2021
Business

How to build a customer-centric organization

Being customer-centric means that you have a solid reputation along with the trust and loyalty of your customer. The probability of positive word of
David Guest
8 mins read | February 8, 2021
Business

How TAB Bank unlocked its core banking platforms to transform the customer experience

Foundation for success  Given the current disruptions in the banking industry, delivering truly personalized experiences requires incumbents to transform their digital strategy. TAB Bank,
Abigail Kelly
9 mins read | January 28, 2021
API strategy

Creating a thriving API ecosystem starting with the API experience

APIs are the digital access point to the business capabilities that power the digital economy. The most successful digital organizations recognize that their APIs
Varun Krovvidi
5 mins read | September 30, 2020
IT management

Rethinking the customer journey after COVID-19

The world has seen tremendous change in the last few months. “Social distancing” has become the norm to protect against coronavirus and businesses, big
Prasenjit Banerjee
11 mins read | April 27, 2020
IT management

Creating a positive customer service experience during COVID-19

Remember the good old days when eCommerce and social media were just getting big? ECommerce led to more touchpoints for businesses to connect with
Dan Owen
15 mins read | April 23, 2020
Business

5 ways energy and utilities providers are improving customer experiences

My first blog post in this series gave an overview of why energy and utilities firms like Siemens are undergoing digital transformation to remain
Matt Serna
5 mins read | December 27, 2019
Business

Why digital retail is like online dating

When it comes to online dating, it’s all about how you present yourself. Your profile needs to speak to who you are and send
Andrew Latham
8 mins read | December 18, 2019
closing the customer experience gap
Digital transformation

5 takeaways from HBR’s “Closing the customer experience gap” report

Today’s consumers expect a smarter and more connected experience, and it’s increasingly a key competitive differentiator for all companies. (more…)
Christine Zuniga
11 mins read | April 23, 2019
Connected retail experience
Integration strategy

Creating compelling customer experiences through MDM with Stibo Systems and MuleSoft

A primary driving force in today’s retail marketplace is customer experience. Recent Salesforce research concluded, “80% of customers say the experience a company provides
Robert Long
9 mins read | April 11, 2019
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MuleSoft provides a widely used integration platform for connecting applications, data, and devices in the cloud and on-premises. MuleSoft’s Anypoint Platform™ is a unified, single solution for iPaaS and full lifecycle API management. Anypoint Platform, including CloudHub™ and Mule ESB™, is built on proven open-source software for fast and reliable on-premises and cloud integration without vendor lock-in.

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