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    Home > customer experience

    customer experience

    retail apis
    Digital transformation

    APIs for Retail Businesses: Why They’re the Future

    The retail sector experienced turbulence from the pandemic throughout 2022, with customers shifting their buying habits to avoid delays from global supply chain issues.
    Grace Micallef
    8 mins read | November 2, 2022
    Driving digital innovation to deliver better customer experiences in Asia
    Digital transformation

    Driving digital innovation to deliver better customer experiences in Asia

    Almost three quarters of organizations’ customer interactions are digital. However, according to the MuleSoft 2022 Connectivity Benchmark Report, 70% of organizations struggle to provide
    Frederick Oon
    6 mins read | April 6, 2022
    Manage the customer experience, not just communications
    Digital transformation

    How to use customer communication management to manage CX 

    Clear and consistent communication with customers is one of the most important functions of a company regardless of industry.  (more…)
    Dan Wilson
    8 mins read | March 16, 2022
    News

    How RBC Wealth Management built a 360-degree customer view with MuleSoft

    The pandemic accelerated digital transformation efforts by up to seven years, and the challenge for enterprises here is ensuring transformation is a long-lasting success.
    Rita Jackson
    7 mins read | March 11, 2022
    cloud computing network conception
    Digital transformation

    OakNorth’s journey from the first cloud-based commercial bank to the top 1%

    We’ve seen several trends gathering steam in the financial services sector in the past year, as Carole Layzell, Senior Director of Customer Transformation at
    Jerome Bugnet
    7 mins read | February 24, 2022
    Api strategy sensis
    Digital transformation

    How an API strategy enabled agility and business transformation for Sensis

    Thryv Australia, formerly Sensis, is Australia’s leading platform and marketing services company and publisher of the iconic Yellow and White Pages, as well as
    Aman Sahani
    11 mins read | November 3, 2021
    CXC
    Digital transformation

    CXC embarks on digitalization journey with MuleSoft

    This blog was written by CXC Senior Salesforce Administrator, Damian Blackley. Australian contractor management solution provider CXC is the latest MuleSoft partner to embark
    Damian Blackley
    4 mins read | October 19, 2021
    Salesforce integration

    Creating connected experiences in the all-digital world: Highlights from Dreamforce ‘21

    In today’s all-digital world, our customers expect consistent, connected, and personalized experiences. Nearly 60% of customer interactions became digital when the pandemic hit, nearly
    Desmond Wong
    5 mins read | October 4, 2021
    connected-customer-experience
    Business

    How retailers can use APIs to create connected customer experiences

    One of the most apparent impacts of the COVID-19 pandemic is how it has irrevocably altered the retail landscape. While shifting consumer preferences were
    Grace Micallef
    9 mins read | August 30, 2021
    Connectors and templates

    Enhance your customer journey with MuleSoft Accelerator for Retail

    Delivering a personalized customer experience has never been more important, especially with the rise of digital commerce. Consumers are in the driver's seat when
    Paty Riquelme
    7 mins read | July 20, 2021
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    Also of Interest
    • Creating a Connected Customer Experience, with Deloitte
    • 5 takeaways from HBR’s “Closing the customer experience gap” report
    • DevOps, APIs, and API strategy: how US businesses are transforming

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