customer experience

Almost three quarters of organizations’ customer interactions are digital. However, according to the MuleSoft 2022 Connectivity Benchmark Report, 70% of organizations struggle to provide

Clear and consistent communication with customers is one of the most important functions of a company regardless of industry.  (more…)

The pandemic accelerated digital transformation efforts by up to seven years, and the challenge for enterprises here is ensuring transformation is a long-lasting success.

We’ve seen several trends gathering steam in the financial services sector in the past year, as Carole Layzell, Senior Director of Customer Transformation at

Thryv Australia, formerly Sensis, is Australia’s leading platform and marketing services company and publisher of the iconic Yellow and White Pages, as well as

This blog was written by CXC Senior Salesforce Administrator, Damian Blackley. Australian contractor management solution provider CXC is the latest MuleSoft partner to embark

In today’s all-digital world, our customers expect consistent, connected, and personalized experiences. Nearly 60% of customer interactions became digital when the pandemic hit, nearly

One of the most apparent impacts of the COVID-19 pandemic is how it has irrevocably altered the retail landscape. While shifting consumer preferences were

Delivering a personalized customer experience has never been more important, especially with the rise of digital commerce. Consumers are in the driver's seat when

Victoria’s Deakin University is harnessing the power of integration to provide personalized and connected experiences to its applicants, students, and staff. In this blog,