customer experience

In this episode, Matt and Mike talk with Salesforce's SVP of Engineering for Developer Experience about learning to interact with developers as if they

Being customer-centric means that you have a solid reputation along with the trust and loyalty of your customer. The probability of positive word of

Foundation for success  Given the current disruptions in the banking industry, delivering truly personalized experiences requires incumbents to transform their digital strategy. TAB Bank,

APIs are the digital access point to the business capabilities that power the digital economy. The most successful digital organizations recognize that their APIs

The world has seen tremendous change in the last few months. “Social distancing” has become the norm to protect against coronavirus and businesses, big

Remember the good old days when eCommerce and social media were just getting big? ECommerce led to more touchpoints for businesses to connect with

My first blog post in this series gave an overview of why energy and utilities firms like Siemens are undergoing digital transformation to remain

When it comes to online dating, it’s all about how you present yourself. Your profile needs to speak to who you are and send

Today’s consumers expect a smarter and more connected experience, and it’s increasingly a key competitive differentiator for all companies. (more…)

A primary driving force in today’s retail marketplace is customer experience. Recent Salesforce research concluded, “80% of customers say the experience a company provides