According to Gartner, IT Service Support Management (ITSSM) market has grown to $2.3B in 2015 from $1.3B in 2013. Parallel to this growth, we are seeing more interest from MuleSoft’s ecosystem for OOTB connectivity to leading vendors’ systems in ITSSM. To support this growth, we are excited to release our new BMC Remedy Connector.
If you work in IT, you probably heard about IT service management (ITSM) or Information Technology Infrastructure Library (ITIL). ITIL is a set of best practices to improve IT effectiveness and quality, and it has gained wider adoption over the last several years. ITSM is at the heart of ITIL and aims to improve availability of IT services while reducing the cost of repeatable IT processes.
MuleSoft provides the most widely used integration platform for connecting any application, data source or API, whether in the cloud or on-premises. With Anypoint Platform®, MuleSoft delivers a complete integration experience built on proven open source technology, eliminating the pain and cost of point-to-point integration. Anypoint Platform includes CloudHub™ iPaaS, Mule ESB™, and a unified solution for API management™, design and publishing.