This week, we sat down with Tia Gaffen, Regional Lead of Account Development in the North to provide readers with an insight into our sales leadership team. Read on to learn about her favorite thing about working on the Account Development team at MuleSoft, the most interesting problem she is working on right now, and more! 

What is your favorite thing about working on the Account Development team at MuleSoft? 

I am constantly learning. We have regular sessions to develop our skills as coaches, leaders, and salespeople.

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MuleSoft was just rated the #1 Top Workplace for mid-sized companies in the Bay Area by the Bay Area News Group, our fifth consecutive year on this list—and we’re pretty excited about it! The reason this award means so much to us is that it’s based entirely on employee surveys, so the 350+ Muleys in our San Francisco HQ all had awesome things to say about why they love coming to work every day. We were also named in the top 10 Best Places to Work by the San Francisco Business Times and Silicon Valley Business Journal, and it’s our third time being recognized on the list.

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Here at MuleSoft, we are committed to providing a workplace where everyone has equal opportunity and is fully supported to do their best work. We’re proud signers of the Equal Pay Pledge, and today, in honor of International Women in Engineering Day, we’re excited to celebrate by introducing you to one of the many women on our global Engineering team, Ana Felisatti from our Buenos Aires office.

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I work as a Product Manager for the Platform Core Services team at MuleSoft. My team works primarily on Identity and Access Management services, platform sign ups and logins, audit logging, and entitlement services. My team is unique in that the consumers of our services vary from external customers to internal teams such as Support, Sales Ops, Finance, and Product teams. We are like the glue that holds the different components of Anypoint Platform together.

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Tell us about your role at MuleSoft.

I am a Senior Software Engineer in Test. I have two jobs: I am the Product Owner of Central Automation and the Lead Engineer in the Engineering Services team.

The Central Automation team’s mission is to support the engineering team with their Test Automation debt, from Unit to end-to-end. On the other hand, Engineering Services is a small team and its mission is to enable engineering teams to deliver high-quality software within a short period, by leveraging and optimizing tools and practices.

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What is the most interesting problem you’re working on solving right now?

That’s a good one! I would say it’s working together with my customers to structure a successful MuleSoft journey for them. This includes combining both the technical and organizational aspects of the journey, as well as prioritizing projects, and outlining KPI’s, prerequisites, and success factors. Since MuleSoft is a technology company, some customers often don’t take the above factors into account. Still, they’re crucial to the customers’ success. The most interesting (and challenging) aspect is diving deep into the customer’s world, looking where MuleSoft can add value, and then analyzing what is required from both sides to realize that value. In short, you’re building bridges between IT and Business departments.

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I work on the Sales team in our Sydney office as an Enterprise Account Executive at MuleSoft focused on organizations in the Financial Services and Insurance industry in what’s called ANZ North. ANZ North is the New South Wales and Queensland regions within Australia. If you boil it back, my role involves two responsibilities:

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1. Represent what MuleSoft does in the clearest and most succinct way, thereby helping organizations identify and plan on making the most effective and strategic changes to their business

What’s the most interesting problem you’re working on solving right now?

As a DevOps Engineer in our Buenos Aires office, right now, I’m working on a project monitoring system integrations. There are a few legacy solutions that will be deprecated, so I’m using some of the company’s automation tools to migrate all these checkpoints, monitors, and alarms to a new system. It’s a very interesting project because if your monitoring solution is generating a lot of alerts, people tend to ignore them; then one day a very critical alert could be ignored. This project allows us to integrate everything into one system, with very specific metrics, which helps ease the monitoring solution.

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What’s the most interesting problem you’re working on solving right now?

In my role as Solutions Consultant on the Pre-Sales team, I find the complex transformational projects the most interesting; there are so many different parallel streams of work and the role of integration can vary a lot between them.  For example, a few of the customers I’m currently working with are undergoing large scale legacy modernisation and migration to the cloud, alongside opening access to their data and trying to provide re-usable services that are safe to innovate on as well as fulfil business-critical processes.  Having to think about a piece of integration from many different perspectives and different consumer experiences, rather than just how we can integrate with a specific system, is fascinating to get my brain stuck into.

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Tell me about your role at MuleSoft.

I am a Strategic Account Executive at our San Francisco HQ, ultimately responsible for MuleSoft’s relationship with some of our strategic customers on the West Coast. Although I have a commercial focus, what motivates me every day is ensuring that my customers are wildly successful and, as a result, expand their relationship with us.

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