Driving innovation through automation: How Welsh Water transformed its customer experience

The biggest obstacle that gets in the way of business agility for IT leaders is back-end legacy systems and homegrown solutions that are connected through point-to-point integrations. This ugly, brittle mess of integrations is expensive to maintain and difficult to modify. In fact, many IT teams spend up to 80% of their time on integrating, rather than focusing on innovating. The negative effects on business agility and efficiency can only be imagined.

Utilities of the future: How APIs are powering innovation in Winston-Salem

Nestled in the North Carolina Piedmont region, the city of Winston-Salem is known for its history, picturesque surroundings, universities, and major revitalization over the past years. The county seat of Forsyth County, Winston-Salem’s metro population of over 675,000 makes it the fourth largest metro area in North Carolina.

5 IT leaders share their proudest moments

In the past year, organizations around the world — regardless of industry — have been faced with unprecedented disruption. Organizations have needed to change day-to-day activities and entire operating models. Now more than ever, having a strong digital strategy in place is key to success. We have looked to digital leaders for their best practices and strategy moving forward. We had the opportunity to hear from MuleSoft customers about their proudest accomplishment on their digital transformation journey.

An inside look at PayPal’s data-first approach

The COVID-19 pandemic has inspired tremendous change in every industry. Business leaders faced with a changing workforce and world have had to pivot faster, decide faster, and deliver faster — and at the end of the day, they still have to delight their customers.

How Cbus digitally transformed to improve its member experience

Kostas Williams, Manager of Architecture and Planning at Cbus, spoke at our MuleSoft CONNECT Digital event in June. Cbus is one of the largest industry superannuation funds in Australia. Serving the construction, building, and allied industries, it has more than 760,000 members and holds responsibility for north of $56.7 billion in retirement saving funds. Using MuleSoft’s Anypoint Platform, Cbus has embarked on its digital transformation journey to provide a superior, connected experience for its members.

How Salesforce Commerce Cloud enables headless commerce with MuleSoft

In previous blogs, we dug into the various ways Salesforce has transformed internal processes using MuleSoft technology. With MuleSoft, Salesforce has streamlined employee onboarding and built reusable assets for a more seamless M&A process. This blog will review another use case, specifically Salesforce’s move to B2C headless commerce, and is the next in this series of how Salesforce uses MuleSoft.

How UCSF transformed its patient referral process

In this time of tremendous global change, an emphasis has been put on digital businesses and the need for transformation. As social distancing and shelter-in-place orders have become the norm, it’s clear that we are experiencing a paradigm shift. For companies and healthcare providers across the world, this change further highlights the need to go digital. As the world emerges from restrictive access to healthcare, the need to provide timely access to care has never been more important.

3 IT leaders share their biggest learnings from COVID-19

COVID-19 has challenged leaders across organizations to move at an unprecedented pace, as they go from stabilizing operations to reopening the workplace to growing in the next normal. According to a recent survey of Fortune 500 CEOs, 63% said that the crisis would accelerate their digital transformation. Every industry faces immediate change, and every organization needs to deliver faster than ever before.

PwC: solving customer challenges during COVID-19

Organizations worldwide and the communities they serve are experiencing extraordinary trials because of the current COVID-19 pandemic. As we collaborate with our partners to provide insights and tools to help leaders manage their business and lead through change, we’d like to highlight some solutions PwC has developed to help address key customer challenges.

How cloud scalability enabled 4 companies to meet shifting demands

With unprecedented circumstances comes unpredictable demand, changes in customer behavior, finding new ways of working, and the need to meet new demands. Companies that have adopted cloud computing and have a scalable architecture in place for their core business systems saw little disruption with COVID-19 despite this unanticipated change.

Scalability enables businesses to meet the needs of their customers seamlessly, even when a sudden change in capacity occurs. IT makes this level of scalability possible by creating an infrastructure that can adapt to a spike or drop in transactions.