In previous blogs, we dug into the various ways Salesforce has transformed internal processes using MuleSoft technology. With MuleSoft, Salesforce has streamlined employee onboarding and built reusable assets for a more seamless M&A process. This blog will review another use case, specifically Salesforce’s move to B2C headless commerce, and is the next in this series of how Salesforce uses MuleSoft.
In this time of tremendous global change, an emphasis has been put on digital businesses and the need for transformation. As social distancing and shelter-in-place orders have become the norm, it’s clear that we are experiencing a paradigm shift. For companies and healthcare providers across the world, this change further highlights the need to go digital. As the world emerges from restrictive access to healthcare, the need to provide timely access to care has never been more important.
COVID-19 has challenged leaders across organizations to move at an unprecedented pace, as they go from stabilizing operations to reopening the workplace to growing in the next normal. According to a recent survey of Fortune 500 CEOs, 63% said that the crisis would accelerate their digital transformation. Every industry faces immediate change, and every organization needs to deliver faster than ever before.
Organizations worldwide and the communities they serve are experiencing extraordinary trials because of the current COVID-19 pandemic. As we collaborate with our partners to provide insights and tools to help leaders manage their business and lead through change, we’d like to highlight some solutions PwC has developed to help address key customer challenges.
With unprecedented circumstances comes unpredictable demand, changes in customer behavior, finding new ways of working, and the need to meet new demands. Companies that have adopted cloud computing and have a scalable architecture in place for their core business systems saw little disruption with COVID-19 despite this unanticipated change.
Scalability enables businesses to meet the needs of their customers seamlessly, even when a sudden change in capacity occurs. IT makes this level of scalability possible by creating an infrastructure that can adapt to a spike or drop in transactions.
The line between technology and non-technology companies is being blurred as businesses are looking more and more to create winning customer experiences through digital capabilities like AI, machine learning, and automation. The faster leaders recognize that every company, including theirs, is becoming a tech company, the faster they can begin their business transformation.
With unprecedented circumstances comes unpredictable demand, changes in customer behavior, new ways of working, and the need to make a difference in whatever way possible. Organizations across industries are seeing this both for the short- and long-term. Healthcare systems are working to keep up with treating an influx of patients. Supply chains are experiencing an increased demand for essential goods. Retailers are shifting to digital over physical channels as purchasing patterns change.
Companies around the globe and in every industry are undergoing digital transformation. The goal of this transformation is to provide customers with the connected experiences they’ve come to expect. Today’s customers want integrated, personalized, truly connected products, services, and experiences that can be leveraged across every channel.
This post was originally published on Salesforce’s blog, as a part of a regular series called 360 Perspectives, featuring customers, partners, and experts unraveling the complexities of what it takes to change mindsets, connect silos, and put the customer at the center of their business.
Pilot Flying J, one of the largest travel center operators in North America, is not unlike many 60-year old companies.
In November, we published a story on how Salesforce uses MuleSoft to improve employee onboarding. Over the coming months, we will be highlighting the various ways Salesforce has transformed by leveraging MuleSoft and an API-led approach. Today, we will cover how Salesforce enabled this operational shift using a MuleSoft strategy called C4E.
MuleSoft provides the most widely used integration platform for connecting any application, data source or API, whether in the cloud or on-premises. With Anypoint Platform®, MuleSoft delivers a complete integration experience built on proven open source technology, eliminating the pain and cost of point-to-point integration. Anypoint Platform includes CloudHub™ iPaaS, Mule ESB™, and a unified solution for API management™, design and publishing.