Open banking vs. marketplace banking

December 17 2018

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Open banking

It’s conference season, and this year we hosted Sibos in Sydney. Amongst the hot topics were Australia’s New Payments Platform (NPP), open banking and marketplace banking. In this post I share the top insights and trends emerging in the financial industry.

How IoT can enhance customer experiences

Iot customer experience

Rather than following a one-size-fits-all approach, the most successful businesses are rapidly tailoring offerings for customers in real time.

How should banks tackle the innovation challenge from fintech startups?

February 5 2018

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The influence of rapidly-evolving macro-economic conditions and regulatory changes, especially following the 2008 financial crisis, have always kept the financial services industry on its toes. However, few could have foreseen the impact created by the waves of new fintech startups that have surged into the market in recent years. The charge is being led by innovative new entrants, such as Atom Bank, TransferWise and Sonovate, which are finding success in using new technologies to deliver traditional financial services in ways that revolutionise the customer experience.

Webinar: What is Headless eCommerce and Why Should You Care?

headless ecommerce

The consumer landscape continues to rapidly evolve, but it is clear that a consistent brand experience across all purchasing channels is no longer just expected, it is required. This is not just true for retail, but for industries across the spectrum – from manufacturing and CPG to finance and high-tech.

The importance of a consistent, connected brand experience is demonstrated in MuleSoft’s recent Connected Consumer Report, which found that over half of consumers experience an inconsistent,

How APIs are the Backbone of New IoT Standards

iot mulesoft

The Internet of Things (IoT) is supposed to have 10 times the impact of the Web itself, which means it has potentially 10 times the risk for complication, and, with its ubiquity, 10 times the risk to security. Each “Thing” we encounter in our daily and professional lives could potentially be connected within the next couple years. And with so many, many more players, manufacturers, protocols, and programming languages, it all gets exponentially more complicated.

Digital Transformation: High Budgets, Insufficient Resources

digital transformation

Many organizations are facing a digital transformation imperative. Digital transformation elicits varying definitions. In short, it can be defined as an ongoing process in which organizations adapt to or drive disruptive positive changes and experiences for their customers and markets by leveraging digital technologies.

How are banks responding to the Fintech revolution?

September 21 2016

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how-are-banks-responding-to-fintech

I wrote a piece in July, Future of Fintech depends on APIs, talking about the landscape of Fintech and how a regular part of our lives today is enabled through Fintech innovations and APIs.

Here, I want to talk about banks and how they shouldn’t see fintech players as competitors, but partners. We’re also seeing the trend where banks are either partnering up with fintech companies,

Virtual reality in the enterprise – is it right for your organization?

September 16 2016

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The world has worked itself into a frenzy over Pokemon Go, the augmented reality game where Pikachu and his associates appear in local shops and restaurants. Many observers may have looked at this and thought that virtual reality will never have any impact on the enterprise.

Not so. In fact, there are numerous digital transformation trends that can have value for the enterprise. While it’s tempting to think that trends like virtual reality,

B2B challenges in healthcare

It’s no secret that paying for healthcare in the United States is extremely difficult to do. Payment systems for healthcare across the country are highly fragmented; many payers and providers use multiple formats for remittance. This creates challenges and frustration for patients, providers, and insurance companies, particularly at a time when there is increased pressure to reduce costs. Other industries use B2B automation processes in standard languages like EDI to standardize and automate payment systems;

IT leaders will fail at digital transformation — here’s why

IT leader digital transformation

How do companies innovate and digitally transform their business by using the same strategies, procurement and operating models and approaches to technology? They don’t. They have the same company, just with a flashy website or mobile app.

I had a meeting with a group of IT executives at a conglomerate in Southern Europe. The meeting was intellectually stimulating and provoked interesting discussions and actions to follow after the meeting. Even MuleSoft’s senior team was impressed with their vision and how forward-thinking the IT execs were.