There’s a revolution underway in enterprises, as businesses look to digitally transform to enhance the customer experience. From seamless omni-channel shopping to voice activated connected devices, customers expect businesses to evolve rapidly and deliver experiences they value. We are in the middle of one of the most important economic movements in a generation, often referred to […]
Alexandra Martinez is a member of our Developer Community and has been leading our Meetup Group in Toronto for a few years now. She brings her local community together on a regular cadence, each time with more and more attendees. For more information on how to join the MuleSoft Community, visit our Community page. Before […]
The need for a connected service experience The service landscape is continuously evolving. Today, 72% of customers expect service agents to have access to all of their information; yet, 70% of service agents can’t find the customer information they need to do their job on one screen. Customer service organizations must meet ever-rising customer standards […]
To provide you with the best posts from the past month to go back and read, here are the five most popular blog posts in January 2020:
Current State For many years, communication service providers have struggled to transform their IT architecture and landscapes that have grown over the last two decades. Most of them are facing the legacy challenges of monolithic BSS/OSS stacks compounded as the tech stacks differ for each line of business, as past acquisitions were never integrated.
In my daily interactions with MuleSoft customers, I always get the question what I regard as the most effective way to secure Mule applications and APIs on Anypoint Platform. A majority of our customers deploy their Mule applications on CloudHub — our MuleSoft managed and hosted cloud offering. So by the default, any application that […]
API New Year! Before jumping headlong into the new decade, I want to take a moment and revisit some of the API strategy highlights in 2019. I covered several topics on the MuleSoft blog last year, but here are some of the bigger non-blog items worth giving a second — or first — look.
In November, we published a story on how Salesforce uses MuleSoft to improve employee onboarding. Over the coming months, we will be highlighting the various ways Salesforce has transformed by leveraging MuleSoft and an API-led approach. Today, we will cover how Salesforce enabled this operational shift using a MuleSoft strategy called C4E.
Consumers who use multiple channels to shop spend 9% more when they come into the store. In fact, 73% of today’s consumers use more than four channels to complete their shopping journey. But how can retailers create and deliver a consistent brand experience across all channels when an average commerce transaction crosses over 39 different […]
Unleash the power of your application network and Serverless Computing to transform, innovate and stay ahead of your competition. The transition to SaaS application adoption and cloud computing continues to accelerate for both “old” server based and “new” serverless technologies. We are starting to see that all organizations are moving toward a “serverless first” approach, […]