customer experience

Creating a positive customer service experience during COVID-19

Remember the good old days when eCommerce and social media were just getting big? ECommerce led to more touchpoints for businesses to connect with

Dan Owen

15 mins read | April 23, 2020

Business

5 ways energy and utilities providers are improving customer experiences

My first blog post in this series gave an overview of why energy and utilities firms like Siemens are undergoing digital transformation to remain

Matt Serna

5 mins read | December 27, 2019

Business

Why digital retail is like online dating

When it comes to online dating, it’s all about how you present yourself. Your profile needs to speak to who you are and send

Andrew Latham

8 mins read | December 18, 2019

Digital transformation

5 takeaways from HBR’s “Closing the customer experience gap” report

Today’s consumers expect a smarter and more connected experience, and it’s increasingly a key competitive differentiator for all companies. (more…)

Christine Zuniga

11 mins read | April 23, 2019

Integration strategy

Creating compelling customer experiences through MDM with Stibo Systems and MuleSoft

A primary driving force in today’s retail marketplace is customer experience. Recent Salesforce research concluded, “80% of customers say the experience a company provides

Robert Long

9 mins read | April 11, 2019

Business

Modernizing customer engagement with open banking platforms

How can banks operating on a 20th century business model adequately service customers with 21st century expectations? (more…)

Angie Campos

7 mins read | January 29, 2019

API strategy

5 traits of successful API products

The web is littered with good API intentions gone wrong. Too many businesses have realized they "need APIs" and created them as a tick-the-box

Aaron Landgraf

7 mins read | December 20, 2018

Digital transformation

How IoT can enhance customer experiences

Rather than following a one-size-fits-all approach, the most successful businesses are rapidly tailoring offerings for customers in real time. (more…)

Jonathan Stern

10 mins read | November 30, 2018

Business

3 steps to unlock connected customer experiences in insurance

The insurance industry is operating in an age of radical disruption. Traditional insurers are no longer safe, with insurtechs challenging incumbents to rethink their

Angie Campos

8 mins read | October 18, 2018

Integration strategy

Top 3 insights on building a connected customer experience

Customer experience is a key competitive differentiator for businesses across industries––from retail to banking. Every part of the business has an important role to

Ruba Aleryani

7 mins read | June 18, 2018

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