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Home > customer experience

customer experience

IT management

Creating a positive customer service experience during COVID-19

Remember the good old days when eCommerce and social media were just getting big? ECommerce led to more touchpoints for businesses to connect with
Dan Owen profile image
Dan Owen
15 mins read | April 23, 2020
Business

5 ways energy and utilities providers are improving customer experiences

My first blog post in this series gave an overview of why energy and utilities firms like Siemens are undergoing digital transformation to remain
Matt Serna profile image
Matt Serna
5 mins read | December 27, 2019
Business

Why digital retail is like online dating

When it comes to online dating, it’s all about how you present yourself. Your profile needs to speak to who you are and send
Andrew Latham profile image
Andrew Latham
8 mins read | December 18, 2019
closing the customer experience gap
Digital transformation

5 takeaways from HBR’s “Closing the customer experience gap” report

Today’s consumers expect a smarter and more connected experience, and it’s increasingly a key competitive differentiator for all companies. (more…)
Christine Zuniga profile image
Christine Zuniga
11 mins read | April 23, 2019
Connected retail experience
Integration strategy

Creating compelling customer experiences through MDM with Stibo Systems and MuleSoft

A primary driving force in today’s retail marketplace is customer experience. Recent Salesforce research concluded, “80% of customers say the experience a company provides
Robert Long profile image
Robert Long
9 mins read | April 11, 2019
mobile wallet and credit card
Business

Modernizing customer engagement with open banking platforms

How can banks operating on a 20th century business model adequately service customers with 21st century expectations? (more…)
Angie Campos profile image
Angie Campos
7 mins read | January 29, 2019
5 traits API products
API strategy

5 traits of successful API products

The web is littered with good API intentions gone wrong. Too many businesses have realized they "need APIs" and created them as a tick-the-box
Aaron Landgraf profile image
Aaron Landgraf
7 mins read | December 20, 2018
Iot customer experience
Digital transformation

How IoT can enhance customer experiences

Rather than following a one-size-fits-all approach, the most successful businesses are rapidly tailoring offerings for customers in real time. (more…)
Jonathan Stern profile image
Jonathan Stern
10 mins read | November 30, 2018
customer experience insurance
Business

3 steps to unlock connected customer experiences in insurance

The insurance industry is operating in an age of radical disruption. Traditional insurers are no longer safe, with insurtechs challenging incumbents to rethink their
Angie Campos profile image
Angie Campos
8 mins read | October 18, 2018
consumer connectivity insights
Integration strategy

Top 3 insights on building a connected customer experience

Customer experience is a key competitive differentiator for businesses across industries––from retail to banking. Every part of the business has an important role to
Ruba Aleryani profile image
Ruba Aleryani
7 mins read | June 18, 2018
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