customer experience

APIs for Retail Businesses: Why They’re the Future

The retail sector experienced turbulence from the pandemic throughout 2022, with customers shifting their buying habits to avoid delays from global supply chain issues.

Grace Micallef

8 mins read | November 2, 2022

Digital transformation

Driving digital innovation to deliver better customer experiences in Asia

Almost three quarters of organizations’ customer interactions are digital. However, according to the MuleSoft 2022 Connectivity Benchmark Report, 70% of organizations struggle to provide

Frederick Oon

6 mins read | April 6, 2022

Manage the customer experience, not just communications

Digital transformation

How to use customer communication management to manage CX

Clear and consistent communication with customers is one of the most important functions of a company regardless of industry. (more…)

Dan Wilson

8 mins read | March 16, 2022

News

How RBC Wealth Management built a 360-degree customer view with MuleSoft

The pandemic accelerated digital transformation efforts by up to seven years, and the challenge for enterprises here is ensuring transformation is a long-lasting success.

Rita Jackson

7 mins read | March 11, 2022

Digital transformation

OakNorth’s journey from the first cloud-based commercial bank to the top 1%

We’ve seen several trends gathering steam in the financial services sector in the past year, as Carole Layzell, Senior Director of Customer Transformation at

Jerome Bugnet

7 mins read | February 24, 2022

Digital transformation

How an API strategy enabled agility and business transformation for Sensis

Thryv Australia, formerly Sensis, is Australia’s leading platform and marketing services company and publisher of the iconic Yellow and White Pages, as well as

Aman Sahani

11 mins read | November 3, 2021

Digital transformation

CXC embarks on digitalization journey with MuleSoft

This blog was written by CXC Senior Salesforce Administrator, Damian Blackley. Australian contractor management solution provider CXC is the latest MuleSoft partner to embark

Damian Blackley

4 mins read | October 19, 2021

Salesforce integration

Creating connected experiences in the all-digital world: Highlights from Dreamforce ‘21

In today’s all-digital world, our customers expect consistent, connected, and personalized experiences. Nearly 60% of customer interactions became digital when the pandemic hit, nearly

Desmond Wong

5 mins read | October 4, 2021

Business

How retailers can use APIs to create connected customer experiences

One of the most apparent impacts of the COVID-19 pandemic is how it has irrevocably altered the retail landscape. While shifting consumer preferences were

Grace Micallef

9 mins read | August 30, 2021

Connectors and templates

Enhance your customer journey with MuleSoft Accelerator for Retail

Delivering a personalized customer experience has never been more important, especially with the rise of digital commerce. Consumers are in the driver's seat when

Paty Riquelme

7 mins read | July 20, 2021

Newsletter

Report

You have been redirected