Successful automation strategies include rules for robots

In part one of this post, we took a historical look at efforts to drive transformations via automation, along with a four-step strategy to overcome human-based friction that slows down adoption. In part two, we’ll go deep on the automation efforts and challenges of today, setting up guideposts for advanced automation techniques across the full […]

Want a successful automation strategy? Account for humans

Every year I hear people say “this is the year of automation!” And every year, for a variety of reasons, I see delivery fall short of expectations. While automated build pipelines are now the norm across enterprises, the range of possibilities for delivering business value via automation is still mostly untapped with the immensity of […]

How retailers can use APIs to create connected customer experiences

One of the most apparent impacts of the COVID-19 pandemic is how it has irrevocably altered the retail landscape. While shifting consumer preferences were already driving more customers to shop online, the pandemic has made it apparent that retailers need to (metaphorically) take stock and reassess how they will navigate the new retail landscape we […]

How CIOs are leading the next round of IT automation

According to Mulesoft’s 2021 Connectivity Benchmark report, 77% of IT leaders across the globe cite the need to streamline operations via digital transformation. And one of the key ways to enable that transformation is to rely upon business automation. There are advantages and challenges in committing to a business automation strategy, and I’ll highlight them […]

How integration helped Chicago’s COVID-19 response and vaccine management

In November of 2020, the city of Chicago reported a seven-day rolling average of 2,500 new cases of COVID-19 contraction amongst its residents. The Chicago Department of Public Health (CDPH) IT team knew they had to find a faster, more efficient way to deliver a digital solution that could facilitate a comprehensive, city-wide pandemic response. […]