The unprecedented disruption of COVID-19 has changed how consumers interact with banks; there’s been a 20% increase in digital engagement levels and a halving in the use of cash. Many banks have also needed to rapidly meet the demand for new services such as ‘Interruption Loan Schemes’ to support those hit hardest by lockdown measures […]
I joined the MuleSoft Customer Success (CS) team in mid-2019 which was the beginning of a new adventure for me in many ways. I was out of my comfort zone — both in terms of my new role and the technology platform. Throughout my career as an integration consultant, I focused on how to get […]
Organizations worldwide and the communities they serve are experiencing extraordinary trials because of the current COVID-19 pandemic. As we collaborate with our partners to provide insights and tools to help leaders manage their business and lead through change, we’d like to highlight some solutions PwC has developed to help address key customer challenges.
The Edison light globe was a revolution in technology, and was the ‘killer-app’ for starting wide-spread use of electricity at the turn of the 20th Century. Today, while we have the bayonet type of socket adapter or ‘interface,’ we still have the original screw type interface that Edison invented. What may be a lesser known […]
In the previous blog entry, I described two specific design artifacts (user types and personas) that can be used to inform an intentional API consumer experience. In this entry, we’ll go one step further into the API ecosystem and map out how the consuming developers (i.e., the direct users of the API) work with other […]
Finding performance problems just a couple weeks before the production release date of an application API is a common occurrence as most organizations do performance testing when all the development and integration testing is completed. The application owner is stressed on how to break the news to his leadership team and how the customers will […]
In this episode, Mike and Matt are joined by special guest Stephen Fishman, Regional Vice President of Customer Success Architecture at MuleSoft and longtime API product expert. Stephen shares insights on product-oriented approaches to API design, development, and lifecycle management. Topics range from API discoverability to launch strategies to a relentless focus on API consumers. […]
We are so excited to see the continued engagement of our MuleSoft Community during virtual Meetups. As virtual events become the new normal, our Meetup leaders are doing an excellent job creating valuable content and hosting fun virtual MuleSoft Meetups for developers around the world. If you haven’t attended a virtual Meetup in the past, […]
MuleSoft CONNECT Digital 2020 in EMEA is just around the corner – mark your diary for Thursday, June 4th. We have reimagined MuleSoft CONNECT as a virtual experience — bringing you a full program of educational sessions and content, streamed online for free.
The COVID-19 crisis has drawn out many of the best sides of our collective character. We are surrounded by inspiring stories of ad-hoc collaborative action to solve this truly human crisis, from doctors sharing notes over email in search of a shared understanding of the virus, to cross-border teams forming to source essential PPE from […]