customer experience

CIOs, here are the 3 secrets to building a great customer experience

Customer behavior is changing, and expectations are now higher than ever. Successful organizations across various industries recognize that a customer-centric approach is necessary for

Ruba Aleryani

8 mins read | May 10, 2018

Integration strategy

Real-time, all the time and the impact on customer experience

We all seem to take it for granted now. We go to a retailer’s website or mobile application. We click on the product we

Steve Stone

12 mins read | January 8, 2018

Business

How ASICS delivers new eCommerce experiences faster

The retail industry continues to adapt to changing customer expectations and connecting to the modern customer through digital channels. Today, 79% of Americans shop

Allegra Margolis

9 mins read | December 13, 2017

API strategy

Why CIOs must look beyond mobile and embrace all digital channels

Businesses today are going through radical digital transformation in an attempt to create better customer experiences. From mobile to Facebook Messenger to connected home

Ross Mason

7 mins read | December 7, 2017

Business

Report: Over 50% of Consumers Receive a Disconnected Experience from Insurers

Today, more than ever, insurers are at risk. According to the Connected Consumer Report, more than half (55%) of UK consumers believe that insurance

Jerome Bugnet

7 mins read | October 8, 2017

API design

How to Build a Golden Customer API

Larry Ellison once said that a "CRM provides a 360-degree view of your customer, provided you don’t care about getting paid." This quip was

Andrew Dent

6 mins read | September 1, 2017

Business

Webinar: Creating Omnichannel Brand Experiences with New York & Company

If there is one takeaway from our Connected Consumer Report, it’s this: customers demand and expect a tailored omnichannel experience across every touchpoint with a

Allegra Margolis

4 mins read | August 27, 2017

Business

Top 4 Pitfalls of the Customer Experience

We live in a world in which consumers expect on-demand and fully-connected experiences. Organizations cannot escape these expectations and the forces of digital disruption

Ruba Aleryani

8 mins read | May 16, 2017

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