Creating connected experiences in the all-digital world: Highlights from Dreamforce ‘21

In today’s all-digital world, our customers expect consistent, connected, and personalized experiences. Nearly 60% of customer interactions became digital when the pandemic hit, nearly double from the year prior. And although things are turning to some sort of normalcy, digital is the new normal.

Everything you need to know to migrate from Mule 3 to Mule 4 from Air Canada

There are several steps that go into updating a CloudHub-hosted runtime engine, including security updates and data patching that are applied directly to the runtime engine. When it comes to patch and minor version updates, these must be applied to the runtimes by the application owner. These updates require regression testing of the applications, but […]

New Amazon Redshift connector for data integration.

I am excited to announce that MuleSoft has released a new Anypoint Connector for Amazon Redshift, allowing easier integration of data warehouses into existing application networks. With this new Anypoint Connector, users can automate common business operations by integrating Amazon Redshift cloud data warehouse with other business applications like ERP systems, analytics services, and BI […]

3 MuleSoft Composer + Slack use cases for service operations

According to McKinsey, the pandemic has accelerated digital transformation efforts by up to seven years! This warp-speed transformation has impacted numerous industries, including those in customer service. Practically overnight, the need to deliver intelligent digital service experiences across channels — and to do it from your couch rather than a call center has become a must. […]

Successful automation strategies include rules for robots

In part one of this post, we took a historical look at efforts to drive transformations via automation, along with a four-step strategy to overcome human-based friction that slows down adoption. In part two, we’ll go deep on the automation efforts and challenges of today, setting up guideposts for advanced automation techniques across the full […]

Want a successful automation strategy? Account for humans

Every year I hear people say “this is the year of automation!” And every year, for a variety of reasons, I see delivery fall short of expectations. While automated build pipelines are now the norm across enterprises, the range of possibilities for delivering business value via automation is still mostly untapped with the immensity of […]

How retailers can use APIs to create connected customer experiences

One of the most apparent impacts of the COVID-19 pandemic is how it has irrevocably altered the retail landscape. While shifting consumer preferences were already driving more customers to shop online, the pandemic has made it apparent that retailers need to (metaphorically) take stock and reassess how they will navigate the new retail landscape we […]