Nish Modi is Senior Vice President, Digital and Business Intelligence Strategy & Product, for CO-OP Financial Services, a provider of payments and financial technology to credit unions.
I’m more loyal to retailers when I feel like I have a direct connection, and I’m not alone: 84% of consumers say that being treated like a person is important to winning their business. We all want a more personalized experience, but for retailers, this is a huge challenge because of the brittle mess of […]
When planning the roadmap of each release, product managers consider a variety of inputs to choose innovative features that meet customer needs and improve current functionality. When prioritizing what to focus on, we always consider our values: trust and customer success. Features that ensure the security, resiliency, and availability of the platform are put at […]
This blog was written in partnership with Kyle Fox and Codat. Since the Paycheck Protection Program’s (PPP) inception in April, lenders throughout the country have scrambled to direct the program’s $660 billion of relief to small businesses in need. With that came challenges — largely driven by lenders’ out-of-date manual processes and overall operational inefficiencies […]
The biggest obstacle that gets in the way of business agility for IT leaders is back-end legacy systems and homegrown solutions that are connected through point-to-point integrations. This ugly, brittle mess of integrations is expensive to maintain and difficult to modify. In fact, many IT teams spend up to 80% of their time on integrating, […]
In the first part of this blog, we discussed how government interventions (like FATCA and GDPR) have increased complexity in your corporate data landscape (on top of an already expansive digital landscape) and explained why a traditional ‘heads-down’ data strategy typically fails. In part two, we will explore an alternative ‘heads-up’ approach, by outlining what […]
“McKinsey research shows bold moves to adopt digital technologies early and at scale, combined with a heavy allocation of resources against digital initiatives and M&A, correlate highly with value creation” Digital strategy in a time of crisis, © McKinsey 2020 Imagine having to identify every customer data point in 100s of business systems, capturing all […]
In order to build a sustainable value chain, enterprises need to establish an ecosystem of businesses — partners, suppliers, manufacturers, shippers, etc. According to a Gartner research in 2020, an organization’s digital ecosystem is a dynamic network of entities (people, businesses, and things) interacting with each other through real-time integrated solutions to create and exchange […]
The COVID-19 pandemic has inspired tremendous change in every industry. Business leaders faced with a changing workforce and world have had to pivot faster, decide faster, and deliver faster — and at the end of the day, they still have to delight their customers.
The U.S. election is just around the corner — and this year the election will look much different than previous years. In the midst of the coronavirus pandemic, there are new questions arising around voter health and safety, ballot fraud and security, and voter suppression. There are now more ways to vote — in-person early voting, mail-in […]