Dreamforce to You — and MuleSoft too!

Events this year have looked a little different than they did last year. Who am I kidding — events this year have been completely flipped upside down — and Dreamforce is no different!  Dreamforce has been reimagined as ‘Dreamforce to You’ and there are a ton of opportunities to get in on the fun, wherever you’re […]

Meet the MuleSoft Hackathon 2020 judges

The first-ever MuleSoft Hackathon is nearing its end and we are excited to see what all of you have created! You may be wondering what happens after you submitted your project — we have an awesome set of judges from Facebook, MicroStrategy, and MuleSoft who will be selecting the winners! Below, you can find more […]

Integration analytics: How to move from definition to KPI dashboard

This blog post was co-authored by Stephen Fishman, Regional Vice President – Customer Success Strategy & Architecture. At MuleSoft we are enabling enterprises across industries in their digital business transformation journey. Our typical approach consists of understanding the current enterprise context, where they are in their transformation journey. In identifying what use cases and business […]

How to personalize the shopper experience with headless commerce

I’m more loyal to retailers when I feel like I have a direct connection, and I’m not alone: 84% of consumers say that being treated like a person is important to winning their business. We all want a more personalized experience, but for retailers, this is a huge challenge because of the brittle mess of […]

How do product managers select which ideas to be built?

When planning the roadmap of each release, product managers consider a variety of inputs to choose innovative features that meet customer needs and improve current functionality. When prioritizing what to focus on, we always consider our values: trust and customer success. Features that ensure the security, resiliency, and availability of the platform are put at […]

How to future-proof lending by streamlining PPP forgiveness

This blog was written in partnership with Kyle Fox and Codat. Since the Paycheck Protection Program’s (PPP) inception in April, lenders throughout the country have scrambled to direct the program’s $660 billion of relief to small businesses in need. With that came challenges — largely driven by lenders’ out-of-date manual processes and overall operational inefficiencies […]

Driving innovation through automation: How Welsh Water transformed its customer experience

The biggest obstacle that gets in the way of business agility for IT leaders is back-end legacy systems and homegrown solutions that are connected through point-to-point integrations. This ugly, brittle mess of integrations is expensive to maintain and difficult to modify. In fact, many IT teams spend up to 80% of their time on integrating, […]

How a ‘heads-up’ data strategy makes your cost of data compliance cheaper

In the first part of this blog, we discussed how government interventions (like FATCA and GDPR) have increased complexity in your corporate data landscape (on top of an already expansive digital landscape) and explained why a traditional ‘heads-down’ data strategy typically fails. In part two, we will explore an alternative ‘heads-up’ approach, by outlining what […]

Why you need a ‘heads-up’ data strategy

“McKinsey research shows bold moves to adopt digital technologies early and at scale, combined with a heavy allocation of resources against digital initiatives and M&A, correlate highly with value creation”  Digital strategy in a time of crisis, © McKinsey 2020 Imagine having to identify every customer data point in 100s of business systems, capturing all […]