Jeff Sussna is a leading voice in the DevOps community. Advocating the approach of “moving fast without breaking things,” he helps organizations evolve toward high-performing teams in an agile ecosystem of people, products, practices, and promises. I spoke to Jeff recently about the most effective techniques he’s seeing and how they can be employed at […]
Since our Anypoint Platform October 2018 release, you’ve likely heard us talking a lot about the application network graph. We have continued to build on this foundational release and increasingly the application network graph is driving intelligence across Anypoint Platform.
More than a decade on, the API economy continues to boom. As digital transformation sweeps organizations of every size in every industry and API-enabled digital channels like smart home devices become mainstream, the importance of APIs in people’s everyday lives is only increasing. However, just as the original gold rush that ballooned the population and […]
To provide you with the best posts from the past month to go back and read, here are the five most popular blog posts in July 2019:
Did you know 69% of service leaders say a single customer view provides more cross-sell and upsell opportunities? That’s right—customer service as a revenue generator! Yet, 70% of service agents can’t find all the information they need to do their job on one screen.
Implementing new digital HR technology to attract and retain top talent is increasingly a top priority for many companies. But when the average HR department has more than nine systems of record that are not fully integrated, the quality of user experience suffers.
Are you stuck with business as usual where you end up building solutions with a platform as a service (PaaS) for project needs? Do you want to get out of always being reactive, creating further technical debt and never able to execute the vision of building rapid solutions that would end up being assets to […]
Many businesses today are trying to augment and improve their customer, partner, and employee experiences by leveraging artificial intelligence and bots, yet grapple with the issue of cybersecurity. We’ve all heard of the numerous accounts of cybercriminals taking advantage of chat APIs, social network application vulnerabilities, and increasingly sophisticated phishing campaigns. However, the majority of […]
Consumer technology moves fast. What’s shiny and new one day can quickly become a relic of the past when the next innovation or iteration comes along. Unfortunately, enterprises don’t have the luxury of simply plugging and unplugging technology into their digital ecosystem the way we as consumers unplugged our Sony Walkmans in favor of iPods […]
With the world becoming increasingly digital and customer preferences radically changing, one global top-tier bank found itself handicapped by its complex technology landscape.